The City of Battle Creek is looking for an individual to perform specialized clerical and customer services tasks regarding inquiries, accounts, rates and service; related work as apparent or assigned. Work performed under the general supervision of the City Treasurer.
Individuals selected to move forward in the hiring process will be required to complete testing in Excel, Office Spelling /Grammar, and Typing.- Provides general office duties such as making appointments; gathering, assembling, maintaining and organizing data for various documents, reports, paperwork and files; maintaining office equipment and supplies; performing data entry; preparing various routine documents, reports, correspondence, etc. Maintains and updates databases as assigned.
- Provides customer service by answering questions in person or over the phone, responds to citizen and employee/department requests for information, and complaints. Ensures appropriate confidentiality of information as necessary.
- Process work orders for service maintenance/installation requests to Water Division; monitors, evaluates, and presents solutions to potential problem areas.
- Routine use of office equipment including personal computers, word processing, spreadsheet, database management and software; maintains rigorous typing speed, skill, and accuracy.
- High school diploma or GED equivalency.
- 2 – 3 years’ experience in an office setting, providing customer service.
Physical Requirements/Working Conditions:
This work is sedentary and requires little to no exertion of force; work regularly requires sitting, bending, reaching, hand dexterity (grasping, holding, keyboarding, repetitive movements), reading, writing, eye-hand coordination, seeing (near and/or far, color, depth, field of vision), hearing, using the telephone, contact with government officials and the general public, working overtime, and working inside and alone; work is generally in a moderately noisy location (e.g. business office, light traffic).
