At Allegheny County Department of Human Services (ACDHS), our mission is to improve the welfare of the County's most vulnerable residents. We operate, influence, and fund essential services worth over $1 billion that more than 200,000 residents depend on each year, including treatment for mental health and addiction, homeless housing, and child and older adult protective services. Over the past 20 years, we have built a national reputation for being on the cutting edge of state and local governments using analytics and technology to deliver more effective and
efficient public services.
Summary
The Infrastructure Manager is responsible for managing and supporting IT infrastructure across on-premise and cloud environments. This role emphasizes hands-on technical expertise, focusing on infrastructure design, implementation, and troubleshooting to ensure reliable and secure operations. The Infrastructure Manager provides guidance to the infrastructure team and oversees key infrastructure projects while ensuring alignment with ACDHS goals
Essential Duties And Responsibilities
- Lead and support the infrastructure team, fostering collaboration and technical growth while overseeing key projects.
- Configure, optimize, and maintain systems, including virtual machines, storage solutions, and network components.
- Act as the escalation point for complex infrastructure issues, guiding troubleshooting processes.
- Implement and manage cloud and hybrid infrastructure solutions to ensure reliability, security, and compliance with regulatory requirements.
- Develop and maintain Infrastructure-as-Code (IaC) and implement automation to improve efficiency and streamline operations.
- Collaborate with the IT Security team to maintain secure and compliant infrastructure environments.
- Develop and maintain comprehensive documentation for infrastructure processes and configurations.
- Coordinate with vendors and internal teams to execute projects and support evolving organizational needs.
- Manage IT Infrastructure Operations after-hours support coverage.
- Stay current with emerging technologies and recommend improvements to infrastructure strategies.
Knowledge, Skills, And Abilities
- Proven ability to manage hybrid cloud environments and align IT strategies with goals.
- Proficiency with Infrastructure-as-Code tools like Terraform or ARM templates.
- Strong understanding of networking, storage, and virtualization technologies.
- Familiarity with mid-range network configurations and cloud security practices.
- Hands-on experience with Azure services and Kubernetes.
- Strong communication abilities to interact with technical and non-technical stakeholders.
Job Location
This is an onsite position based at the Allegheny County Department of Human Services in downtown Pittsburgh, PA.
Education and Experience
- Bachelor's degree in information technology, computer science, or a related field
- 5+ years of experience in IT infrastructure or cloud engineering.
- Proven experience in managing hybrid environments and implementing cloud solutions.
- Cloud certifications (e.g., Azure Administrator Associate) preferred.
- ITIL or other IT service management frameworks is a plus.
Why Allegheny County DHS?
- It is innovative. Most recently, the national attention and awards we've gotten are for how DHS integrates data and uses it to improve the safety and well-being of children through tools that support front-line staff in making decisions (using predictive analytics).
- DHS is committed to equity - for our staff, our providers, and community members.
- You can make a big impact here. We stand out as one of the best human services organizations in the country. But we need problem-solvers, innovators, and terrific leaders to make sure we are smart in how we use our funding so that we reach the people who most need our help to make their lives better.
"DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work."
- From the organization's statement on Equity and Inclusion
AN EQUAL OPPORTUNITY EMPLOYER -M/F/V/D
