Job Summary
Under general supervision, performs specialized communications functions on an assigned shift for the City's Police Department.
Examples of Duties
- Receives routine and emergency calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety;
- Enters calls for service into a Computer-Aided Dispatch computer;
- Operates two-way radio to maintain contact with police cars and other law enforcement units;
- Dispatches Police, Animal Control, and monitors Fire/Rescue Officers;
- Maintains current location of officers to assure their safety;
- Maintains radio contact with Pitt County Sheriff's Department, county police, East Carolina University Public Safety, Pitt County Fire Control, Greenville Fire/Rescue, and the City's Recreation and Parks, Public Works, and Engineering departments;
- Monitors National Weather Service reports and the N.C. State Highway Patrol;
- Dispatches personnel to answer requests for assistance;
- Receives calls on alarms from monitoring stations of business alarms within the City;
- Provides information concerning locations of neighborhoods, businesses, roads, and streets;
- Operates computer terminal connected to the Division of Criminal Information and National Crime Information Center to obtain necessary information;
- Maintains various communications logs and telephone requests for service;
- Monitors traffic cameras located throughout the City;
- Monitors City Hall and Greenville Police Department’s building security system to include monitors located in the parking lots of both buildings;
- Answers and fills out tip sheets from Crime Stoppers calls;
- Maintains daily duty work log containing necessary operating information;
- Operates personal computer and computer terminals as needed;
- Performs other related duties as assigned.
Minimum Qualifications
Education and Experience:
- High school diploma or GED, supplemented with some training in the use of communications equipment; and
- Six months to one year dispatching, radio communications, or related experience; or
- An equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
- Emergency communications experience preferred.
Knowledge, Skills, And Abilities
Considerable knowledge of:
- City streets, location of neighborhoods, and general layout of the City;
Good Working Knowledge Of
- the operation of two-way radio communications system and related Federal Communications Commission regulations.
Ability To
- accurately transmit radio communications;
- assess people and situations and use sound judgment in decision making;
- elicit information from distressed or confused persons necessary for the proper dispatch of police or emergency vehicles;
- speak clearly, distinctly, and politely;
- remain calm and effective under heavy workloads and in emergency situations;
- operate assigned equipment and type accurately at an average rate of speed;
- make sound, independent judgments with respect to the police's responsibility to respond and based on the Police Department’s Operations Manual;
- learn radio communications code signals and information contained in the Police Department’s Operations Manual;
- obtain DCI operator certification after hire within timeframe established by supervisor;
- deal courteously and tactfully with the public;
- establish and maintain effective working relationships with other employees.
Special Requirements
Must be willing and able to work 12-hour shifts.
Equal Opportunity / Affirmative Action Employer
The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees.
Visit the City of Greenville Human Resources Website for a more in depth summary of our benefits.
01
Do you have a high school diploma or GED?
02
Do you have any prior public safety dispatching experience? (Note: preferred but not required)
03
Can you type at least 35 words per minute?
04
This position requires that you work a 12-hour shift (example: from 7 am to 7 pm
or from 7 pm to 7 am). Are you willing and able to work a 12-hour shift?
05
Weekend work is mandatory for this position. Are you available to work Saturday and Sunday?
06
What is your Social Security number? (Required for background check)
