The Town of Nags Head has an exciting opportunity for a Customer Service Representative to join our team! This position serves as the first impression for customers visiting Town Hall or calling with inquiries. Professionalism, exceptional customer services skills, and attention to detail are a must. If you are someone that enjoys assisting others and contributing to a team atmosphere, please consider applying!
- Performs reception duties; answers telephone; greets visitors, citizens and customers; provides information; forwards calls and visitors to appropriate party; assists the public with the completion of records, applications, etc.; directs visitors to appropriate party
- First point of contact for customers via phone and walk in customers; assists contractors with business registration
- Handles inquiries/complaints from the public in person or by telephone; forwards calls to appropriate party
- Receives and processes daily cash for utility bills, taxes and other fees and charges
- Balances daily cash and processes remote bank deposit and physical bank deposit
- Enters payments into computer system; verifies accuracy of batch totals
- Enters journal entries for petty cash
- Maintains spreadsheets on various sale items including trash carts, dumpsters and flags; sales of beach driving permits, town license plates
- Maintains spreadsheets on various payroll items including flex plan and computer loans
- Enters a variety of data into computer; verifies statistical and other records for accuracy and completeness; enters and retrieves sensitive and restricted information into computer system
- Receives and processes incoming and outgoing mail
- Notifies various departments of items sold, deliveries needed, etc.; accept and direct deliveries made to the Town
- Performs related duties as required
- Three (3) – four (4) years of experience in billing and collections procedures and/or customer service
- Graduation from high school supplemented by course work in accounting or customer service related fields
- Proficient in the use of word processing and spreadsheet software
- Valid North Carolina Driver’s License
- Ability to deal effectively with the public in a tactful, courteous and effective manner including the ability to handle difficult or challenging customers
- Considerable knowledge of office technology and special software used in utility account management, tax collections and other services
- General knowledge of standard office practices, techniques, procedures and equipment
- Skill in data entry and mathematical computations with speed and accuracy
- Competency in computer operations and relevant software applications
- Ability to communicate effectively in oral and written forms
