Responsible for ensuring correct cash collections and disbursements within the Collections Department. Work is performed under the supervision of the Treasurer. No supervision is exercised over other employees.
- Collects payments and answers questions from the public via the window.
- Responds to collection inquiries via the telephone.
- Prepares and researches refunds because of overages on taxes.
- Processes customer payments received in the mail or through lock box.
- Helps other departments as needed.
- Ability to use basic computer software and Microsoft Office Suite.
- Ability to communicate with customer on a professional level.
- Ability to keep accurate records and back-up to enforce solutions to problems.
- Basic math skills.
- High school diploma or equivalent.
- One year of previous customer service experience.
