911 Dispatcher (Part-Time)

City of Richardson • Part-time • Richardson, Texas, United States • $24.82 - $36.20 / hour • 1m ago

PART TIME 911 DISPATCHER - Police

JOB SUMMARY:

Under general supervision, receive requests for police, fire, and emergency medical services. Dispatch and deploy public safety units and notify other support services. Provide pre-arrival emergency medical instructions. Operate various telecommunications equipment. Prepare reports and maintain files. Work a minimum of 20 hours a month unless otherwise pre-approved by the Communications Manager. This position functions at a high stress level and may deal with life-and-death situations. Applicants/employees must be able to multi-task, think clearly, and remain calm at all times. Perform other related duties as required.

ESSENTIAL JOB FUNCTIONS:

Answer multi-line telephones including 9-1-1 lines.
Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, hearing efficiently to perform the essential functions necessary to protect the safety of the public and responders.
Communicate with hearing/speech-impaired citizens by operating specialized software.

· Perform multiple tasks at one time, e.g., talk on a phone and directly input data into a computer.

Simultaneously listen to and comprehend telephone, radio, and interoffice communications while processing calls for service.
Operate multi-channel public safety radio system, including interoperable communications with other agencies.
Correctly process and record requests for police, fire, and medical services, utilizing direct entry into a computer-aided dispatch system or by following manual call processing procedures.
Assign appropriate units; document all activity including location and status; quickly disseminate any additional information.

· Document all activity, location, and status in the Computer-Aided Dispatch system for public safety personnel; quickly and correctly disseminate any additional information.

Upon certification, provide pre-arrival emergency medical instructions following department elected protocol with International Academies of Emergency Dispatch (IAED) compliance.
Read and accurately interpret electronic maps to locate, track, provide information to responders, and/or deploy units.

· Operate computers and websites to access information requested by public safety personnel, the public, or other City personnel, e.g., records management, TCIC/NCIC, jail management, RPD Intranet, etc.

Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, utilizing multiple keyboards.
Work in a confined area for 12+ hours and remain seated for long periods of time entering data into various

computer systems.

Operate in low-light conditions, discerning distinct colors used by a computer-aided dispatch system, 9-1-1 telephone equipment, or other visual resources.
Concentrate on assigned tasks through many distractions.
Monitor and identify activations of various alarm systems, following defined department protocols.
Operate safely a wide range of equipment, e.g., door monitors and locks, printers, voice recorders, intercoms, alarm panels, weather monitoring devices, television monitors, copiers, document shredders, etc.
Prepare offense/incident reports, supplement reports, and maintain various files.

· Comprehend and apply state laws, city ordinances, city and departmental policies and procedures.

Attend/testify in all criminal and civil courts when summoned.
Attend training schools/seminars and other city related events, which may require travel (occasionally overnight).
Maintain high level of confidentiality.
Read and accurately interpret graphic material in print and computer formats.
Read written materials prepared in handwritten and multi-font print formats.
Must not pose a threat to the health/safety of self or others.
Remain aware of the security of the Public Safety Campus and immediately report any suspicious persons/activities to a supervisor.
Independently make and carry out effective and timely decisions.
Competently perform under stress when confronted with emergency and critical situations.
Perform a variety of tasks, transitioning quickly from one to another while maintaining proficiency and composure.
Access remote body worn and fleet cameras in emergency situations.

OTHER JOB FUNCTIONS:

Carry, drag, lift, and/or pull/push up to 30 pounds of supplies (computer paper, toner cartridges, product cartons, etc.)
Stoop, squat, kneel, climb and/or stretch to reach areas of the work site for routine cleaning and inspection.

REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSES:

High school diploma or G.E.D. certificate required. It is preferred to have a current CPR certification, EMD Certification through International Academies of Emergency Dispatch (IAED), and a TexasBasic Telecommunications certificate. Must pass a background investigation that meets all local, state, and federal requirements as well as to be without felony convictions.

EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS:

Must complete a computer-based exam with an overall score of 80% and typing speed of 30 words per minute. Must successfully complete all phases of training provided by the Richardson Police Departmentand demonstrate proficiency in each of the assigned areas: 911/Calltaker, Fire/EMS Records & Information (NCIC), and Police dispatch. Must have acceptable working knowledge of computer operations, stressing accuracy and speed. Must be able to: independently make and carry out effective and timely decisions; competently perform under stress when confronted with emergency and critical situations; perform a variety of tasks, transitioning quickly from one to another while maintaining proficiency and composure. Must be able to work without direct supervision.

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