Utility Billing Manager

City of Red Oak • Full-time • Red Oak, Texas, United States • $75k - $90k / year • 1w ago

The Utility Billing Manager provides strategic oversight and leadership for the Utility Billing Department, ensuring accurate, timely, and efficient billing operations while maintaining compliance with all financial, regulatory, and operational standards. This high-level position is responsible for managing complex billing issues, conducting detailed financial reporting and analysis, and ensuring accurate accounting and reconciliation of utility-related revenues.

Primary Duties & Responsibilities

Oversee the daily operations of the Utility Billing Department to ensure proper and timely processing of utility billing activities.
Provide leadership and direction for the daily operations of the Utility Billing Division, including billing, collections, account management, and meter services.
Oversee the accurate processing and reconciliation of all utility billing cycles, including water, sewer, sanitation, and stormwater services.
Manage complex billing and accounting issues involving rate adjustments, consumption discrepancies, and customer account disputes.
Ensure timely and accurate month-end and year-end closing procedures, reconciliations, and financial reporting for all utility billing-related accounts.
Coordinate closely with the Finance Department to support the City’s audit, budget development, and financial planning processes.
Oversee the annual development and monitoring of the Utility Billing Division budget; review and approve expenditures and invoices to ensure compliance with budgetary constraints.
Supervise, train, and evaluate staff and ensure departmental compliance with City policies and procedures.
Conduct and review meter and account audits to ensure billing accuracy and integrity of utility data.
Oversee the winter sewer averaging process and ensure all rate updates approved by City Council are accurately implemented.
Respond to escalated customer inquiries, account disputes, and complex billing scenarios with professionalism and attention to detail.
Develop, implement, and maintain internal controls, operating procedures, and customer service standards.
Prepare and analyze financial and operational reports, including delinquency reports, aged receivables, and rate models.
Serve as a key liaison between the Utility Billing Division and other departments to streamline processes and enhance interdepartmental collaboration.
Ensure compliance with applicable laws, regulations, and internal policies related to utility billing and customer service.
Respond to open records requests and ensure the confidentiality and integrity of customer account information.
Perform other related duties as assigned, including special projects and financial analysis in support of City management and City Council initiatives.

EDUCATION & EXPERIENCE

Bachelor’s degree in Accounting, Finance, Business Administration, Public Administration, or a related field.
Five (5) or more years of progressively responsible experience in utility billing, finance, or municipal operations, including at least two (2) years in a supervisory or managerial capacity.

CERTIFICATIONS & LICENSES