JOB REQUIREMENTS: Our Park Office Support (LTE) position performs a
variety of clerical and basic organizational duties. With 18 parks
encompassing 3,100+ acres in Brown County, this position is our
communication hub to customers and parks users often being the first
impression of our department. The position is for a person that loves
the outdoors and enjoys exploring and learning about parks. Someone that
uses their outdoor exploration, camping, trail hikes, etc. and enjoyment
from this that lends to their ability to properly assist our customers
in answering their questions, selling passes, and completes shelter
bookings. It is for someone that understands that their role with Brown
County Parks is to create a trustworthy atmosphere to provide customers
and visitors with the exact information they need right at the time they
need it. This position is primarily done 10:00 a.m.4:00 p.m. Monday
through Friday. The ideal candidate for this position will bring a
diverse office skill set to complement the on-the-job training we
provide with both Cisco Phones and RecTrac reservation software system.
Why work for Brown County Parks? This position is set up to simply
provide you with a strong sense of accomplishment as well as an array of
experience useful for future employment in a variety of fields. Work
done as a County Parks public servant is diverse and shows that you have
a sense of duty that innately urges you to go the extra mile and to
value your own integrity. It shows a level of respect that Brown County
Parks prides itself on being a part of as you develop organization,
communication, and time management skills that are transferrable to a
variety of fields. Essential Duties Acts as a receptionist that is
responsible for all front counter duties such as greeting customers and
visitors with a positive, helpful attitude. Answers phones to assist our
customers in shelter rentals, general parks inquiries, and selling of
passes and permits. Assists colleagues with a with a variety of
administrative tasks including copying, faxing, filing, sorting,
organizing, proofing, etc. Supplies accurate information regarding
general inquiries, departmental rules, regulations and policies,
describing park amenities, discussing trail distances, hours, permitted
activities, etc. Returns voicemails in a prompt fashion and responds to
\"Contact Us\" emails. Uses RecTrac (facility management software) to
run calendars to check shelter availability, sell of passes and permits,
etc. Completes shelter reservations through RecTrac to include answering
customer questions, verifies shelter availability, assures renters have
a full understanding of their responsibilities and all rental policies,
collects payments, receipts payments, etc. Assists in the administration
of ticketed programs, camps, or special events to include accurately
describing the activity, answers general inquiries, and explains related
policies. Enters customer contact information into RecTrac software and
accurately records, collects, and receipts payments. Assures accurate
records are documented with examples being customer contact information,
receipting of sales, pass and permit numbers sold, maintenance requests,
lost and found, etc. Transcribes information into documents, letters,
reports, press releases, or other general correspondence as needed.
Prepares routine letters and informative notices to be mailed or
emailed. Assures receipts, reports, customer surveys, etc. are kept
organized. Counts and keeps an exact and orderly cash drawer. Assists in
the preparation of new-hire packets, special event materials, report
packets, camp rosters, flyers, etc. Assists in monitoring social media
including Facebook, Instagram as well as Parks Department website to
ensure information is informative and accurate. Assists in monitoring
commercial event applications and prepares correspondences related to
requests. Keeps an inventor of office supplies and notifies supervisor
when items are needed. Assists in delivering and dispersing department
mail. Collects information and details about refunds and gains proper
approvals before issuing. Assists in the preparation of weekly deposits.
Performs basic accounting, recording, and receipting of daily pass sales
envelopes. Assists with a variety of office cleaning, dusting, mopping,
vacuuming, window washing, etc. duties Performs all other duties as
required. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Knowledge of
general office procedures. Knowledge of business English, spelling, and
grammar. Knowledge of simple bookkeeping. Knowledge and ability to use a
computer and the required software. Ability to type at a minimum rate of
50 net words per minute. Ability to make simple arithmetic calculations.
Maintain consistent and punctual attendance. Must be capable of
following directions and grasping new skills. Ability to learn about the
parks system to include buildings that can be rented, specifics of
shelters, passes and permits required and sold, trail conditions,
directions to parks, campgrounds, hours, department special events, etc.
and to use that information to accurately share with customers/visitors.
Ability to maintain a positive attitude and professional demeanor to
work well with the public, external agencies, and County staff using
courtesy, tact, good judgment, and to respectfully represent the County
and our Parks Department. Ability to guide customers and users to proper
services. Ability to maintain professional office etiquette and
demeanor. Ability to stay on task with considerable public contact and
incoming calls. Ability to work self-sufficiently with no guidance or
supervision and the initiative to seek work when projects are completed
and run project ideas past staff before beginning. Ability to use County
vehicles safely. Ability to maintain confidentiality of reports and
sensitive communications. Ability to unlock, lock, and secure main
Park\'s office. Ability to budget and manage time to efficiently
complete the day\'s tasks/duties. Ability to follow established
processes, procedures, and directions to further the mission and purpose
of the Parks Department. Ability to work the required hours of the
position. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
