This position is responsible for operating and managing calls from the switchboard directing them to the appropriate person, and/or to inform callers of services provided, information on specific clinic hours and days of availability, special programs availability, clinic charges if applicable and giving directions to the Health Department.
80% Switchboard Operations:
20% Records, Files, and Reports:
Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.
Knowledge, Skills, and Abilities: Knowledge of the CureMD program, which is the software used at the switchboard is essential. Basic computer skills are required to use the Patient Maintenance System. The ability to greet the Public with a pleasant voice, good communication skills and good telephone manners are imperative. To speak clearly, hear and possess an attitude that each person calling needs personal assistance. One's ability and willingness to help each person are important. The ability to answer each call accurately, quickly and efficiently is important. Knowledge of all Health Department services is a must. Prior experience in Public Health is beneficial (explaining services provided by programs, grants, etc.)Other duties as assigned by supervisor and/or management.
In the event of a disaster, may be required to assist as needed.
