HIRING RANGE: $45,742 - $52,604 annually; $21.99 - $25.29 hourly
Open until filledThis posting is for a Telecommunicator role, the schedules can vary based on the need of the vacancy that is being filled.
The schedules that may be assigned are as followed: Day Shift - 5:30am to 5:30pm
Mid Shift - 12pm to 12am ($0.75 shift differential)
Night Shift - 5:30pm to 5:30am ($1.50 shift differential)
GENERAL STATEMENT OF DUTIES
- Operates telecommunication equipment in the receipt and transmission of police, fire, and other calls
- performs related duties as required
DISTINGUISHING FEATURES OF THE CLASS
- Telecommunicators perform responsible technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders, or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift
- Employees in this class receive complaints and other forms of communications from the general public and where appropriate, contact the units to be dispatched, giving the type and location of the emergency and other pertinent information
- Work involves the intensive use of computer systems and related interfaces
- Work is performed under the supervision of a telecommunications shift supervisor
ESSENTIAL JOB FUNCTIONS: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position.
- Receives incoming calls on multi-band, multi-channel telecommunications equipment
- classifies as to nature and type of emergency or call
- Obtains precise and detailed information usually from distressed individuals to ensure an appropriate course of action
- Dispatches appropriate public safety personnel and equipment
- Responds to requests from the general public for information concerning full range of available public services or routes calls to appropriate department, division or person
- Records demographic and other identifying data for each call received according to the and nature of emergency or non-emergency
- Operates computer terminals for DCI (Division of Criminal Information) and departmental computer system
- Enters and extracts data needed for investigative purposes by police or others authorized to receive such data
- Receives and dispatches E911 calls, operates E911 equipment, including systems for telecommunication with the deaf
- Operates computer terminal for Computer Aided Dispatch (CAD)
- Decides if incoming calls should be referred to other local jurisdictions or if other state or local law enforcement, medical or fire personnel should be requested
- Receives and dispatches police and fire calls for the City of Kannapolis
- Monitors CCTV
- Performs related duties and assignments as directed by the department
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Thorough knowledge of internal procedures for documenting and responding to all requests for assistance
- Thorough knowledge of the geographical and topographical features of the City of Kannapolis and surrounding area
- Thorough knowledge of the City of Kannapolis infrastructure to include transportation routes, major buildings and residential areas
- General knowledge of telecommunications equipment used in law enforcement or public safety environments
- General knowledge of public safety policies and procedures for responding to emergencies
- Ability to operate technical, computerized equipment
- Ability to communicate precisely with a high degree of accuracy and clarity
- Ability to type a minimum of 35 words per minute
- Ability to deal with the public courteously and professionally under stressful conditions
- Ability to exercise good judgment and emotional maturity under stressful conditions
- Ability to recognize potentially dangerous situations based on verbal descriptions
- Ability to work longer hours on rotating or permanent shifts, with occasional overtime as required to ensure the continuity of emergency communications
- Ability to maintain confidentially of sensitive information
ACCEPTABLE EXPERIENCE AND TRAINING
- Graduation from high school and some experience in radio dispatching or public safety telecommunications work requiring computer skills and voice communication is preferred or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities
ADDITIONAL REQUIREMENTS
- Must be 18 years or older at the time of employment
- Must possess or be able to obtain by the time of hire, a valid North Carolina driver's license
- Must be a US Citizen and able to read, write, and speak the English language
- Must be able to acquire and maintain a valid certification from the NC Division of Criminal Information as a DCI Terminal Operator in all required modules
JOB RELATED PHYSICAL ACTIVITY REQUIREMENTS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions and are not all-inclusive
- Reasonable accommodations may be made to enable individuals with qualifying disabilities to perform the essential job functions
- This position involves primarily sedentary work exerting up to 25 pounds of force occasionally and less force frequently
- Physical activity related to this position may include stooping, kneeling, crouching, sitting, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions
- Sufficient visual acuity is required to prepare and analyze data and figures, operate a computer terminal, and reading
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Sufficient audial acuity is required to effectively communicate via public safety radio and telephone systems
- An employee in this position will not be substantially exposed to adverse environmental conditions
NOTE
- Successful applicants must be able to perform ALL the above functions, unassisted and at a pace and level of performance consistent with actual job requirements
- Successful applicants must be able to pass a thorough background investigation, qualifications appraisal interview, drug screen, and medical examination
