For doers and makers seeking a well-rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry, and quality.Hickory, North Carolina, is a three-time All-America City on the Catawba River, approximately one hour east of Asheville and one hour north of Charlotte. More than 45,000 residents call Hickory their home, the hub of a 365,000-metropolitan area. Hickory has outstanding school systems, recreation facilities, libraries, golf courses, theaters, art museums, and gorgeous parks. Beautiful Lake Hickory is over 4,000 acres and has many public access areas. Please check out
www.myHKY.com for a virtual, interactive tour of the area, and
www.hickorywellcrafted.com for a web portal all about Hickory and Life. Well Crafted.
Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non-job-related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.
All offers of employment are contingent on the successful completion of a post-offer medical examination, which includes a drug screen procedure. This examination process is designed to determine if applicants are able to efficiently perform the essential functions of the job without physical harm to themselves, or others. All applicants are subject to a background check. All applications must be completed online at www.hickorync.gov/employment. You may use any computer with Internet access.
This position requires customer service skills and knowledge of the water and sewer utility services, fees and billing procedures or similar utility services. Ability to accurately operate and balance a daily cash drawer to collect all City revenue is required. Processes additional payments using bank lockbox system and online payment center on the City's website. Assists Finance and Collections Supervisor in answering utility billing complaints. Processes service work orders for utility activations and terminations. Researches all returned mail for both Billing and Collections divisions. Assists with billing reports as needed. Experience in utility and/or local government preferable. Demonstrated ability to be assertive as a customer advocate required when dealing with Finance, Water and Sewer, and other City departments as needed. Ability to learn numerous City regulations/policies/procedures quickly, and demonstrated ability to analyze procedures and suggest improvements which would benefit citizen/customers. Pleasant, outgoing personality and ability to communicate effectively in speech and writing required. Experience with personal computers including knowledge of the capabilities of database and spreadsheets. Ability to read maps and calculate fees, requires facility with math including percentages, decimals, and formulas, and may be tested in basic math. Calculates and explains fees, using rate tables for utility fees, facility fees, and other related charges. This position rotates between the Collections counter and drive-up window on a weekly schedule.
SPECIAL REQUIREMENTS: Must have good customer service skills, good data entry skills and knowledge of accounting practices. Skill in use of PC, credit card machines, typewriter, calculator, AS400, fax, copier, etc. Preferred applicant will have an associate's degree in accounting or business administration, Notary Public. Must possess a high school diploma or GED. Minimum age of 18. Must possess a valid Class "C" driver's license from North Carolina.
Collects payments for water bills, dumpster rentals, parking tickets, civil citations, returned checks, water and sewer taps, fire permits and other miscellaneous payments.
Processes beer and wine license tax payments.
Answers customer telephone calls; answers customer questions or refers to appropriate personnel
Opens and distributes mails; processes all payments received.
Updates and maintains files.
Generates work orders to activate, terminate services, and make repairs; contacts technicians via radio.
Operates and maintains cash drawer; balances receipts daily.
Processes returned mail and researches customers.
Processes deposits from other departments.
Assists supervisor by working with customers to make payment arrangements.
- Performs other related duties as assigned.
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Knowledge of modern office principles and practices.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light or heavy objects.
WORK ENVIRONMENT: The work is typically performed in an office.
