Bilingual Office Specialist 2 (Beavercreek Clinic)
Job ID: 108128
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve.
That's the Clackamas County SPIRIT.
https://www.clackamas.us/countyadmin/spirit
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.
We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, January 20, 2026.
PAY AND BENEFITS
Hourly Pay Range: $25.839291- $32.646873
• Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
• Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with https://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
This is a full time County position represented by the Employees' Association.
https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
Clackamas County's Health Centers Division is looking for a dedicated and detail-oriented bilingual Office Specialist 2 (Bilingual Spanish) to join our team at the Beavercreek Clinic!
We are a highly engaged and collaborative team that is passionate about serving our diverse patient population. Creating a positive work culture is a priority here!
This position will be working in a fast paced front office setting, and serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support in a healthcare setting.
This role is responsible for patient check-in, verify insurance, and perform a variety of clerical duties including, scheduling appointments, answering front office phones, document processing, occasionally providing support to our Call Center and sending messages to care teams via the electronic health record, and coordination with clinical staff.
Maintaining professionalism, accuracy, and great customer service are key elements of the position. The Bilingual Office Specialist 2 should also demonstrate strong communication skills, proficiency in typing, fluency in English and Spanish, and know how to handle sensitive information in a clinical setting.
Required Minimum Qualifications/ Transferrable Skills:*
• Minimum of two (2) years of relevant experience in a healthcare front office or administrative support role that would provide the required knowledge and skills to perform the duties of the job.
• Bilingual fluency in Spanish & English (bilingual skills to be validated/tested at time of interview and/or selection).
• Minimum of one (1) year of direct experience handling high volume patient registration, answering calls, routing clinical messages and scheduling medical appointments
• Experience with EPIC (Electronic Health Records System)
Preferred Special Qualifications/ Transferrable Skills:*
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams
• Exceptional organizational skills with attention to detail and the ability to manage multiple priorities.
• Proven ability to work independently, troubleshoot issues, and solve problems efficiently
Pre-Employment Requirements:
• Must pass a criminal history check which may include national or state fingerprint records check
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
Patient Reception, Communication & Scheduling
• Greet patients in person and assess insurance status at check-in.
• Engage with patients regarding insurance coverage over the phone and in person; refer uninsured individuals to Oregon Health Plan staff when applicable.
• Receive and direct phone calls or refer callers to appropriate departments; provide technical or complex information based on program policies.
• Communicate with back-office staff via messaging or telephone encounters in the electronic medical record (EMR).
Records Management & Data Processing
• Process complex or technical documents such as legal forms and formal records, ensuring accuracy and procedural compliance.
• Review and correct errors in paperwork prior to submission.
• Run and compile reports using the Electronic Health Record, Epic.
• Process transactions, verify data, fees, or payments, and resolve issues using technical manuals or system guidelines.
Administrative Support & Documentation
• Process intake packets for Mental Health services.
• Type technical, financial, or confidential documents including correspondence, reports, and meeting minutes.
• Proofread text for grammar, punctuation, clarity, and spelling while preserving the author's intent.
• Track document status and provide updates to supervisors or originating staff.
• Operate complex office equipment such as electronic transcribers and data entry machinery.
• Act as a liaison with vendors and service personnel for equipment troubleshooting and issue resolution.
• Coverage of call center when needed.
WORK SCHEDULE
• This position works 40 hours during a standard workweek of Monday through Friday.
• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
http://www.clackamas.us/
http://www.clackamas.us/onboarding/
https://www.mthoodterritory.com/
ABOUT THE DEPARTMENT
Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.
We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.
Health Centers is a Division of the http://www.clackamas.us/h3s/
http://www.clackamas.us/healthcenters/
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f
https://www.clackamas.us/jobs#helpwiththeapplication
If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
https://www.clackamas.us/des/jobs.html
https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb
VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.
EQUAL EMPLOYMENT OPPORTUNITY
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
RECRUITING QUESTIONS?
E.D. Barnett, Recruiter
mailto:EBarnettHerro@clackamas.us?subject=RECRUITMENT%20QUESTIONS
To apply, visit https://apptrkr.com/6840230
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