Protecting people, promoting safety, and supporting those who serve Winter Haven.
The City of Winter Haven is seeking a dedicated and experienced Risk & Safety Administrator who is passionate about employee well-being and public service. This role is essential to ensuring safe workplaces, supporting employees through the claims process, and managing insurance programs and regulatory compliance across City departments. This position plays a critical role in maintaining sound risk management practices, minimizing financial exposure, and fostering a culture of trust and accountability.
SALARY & BENEFITS:
• $57,470 - $77,688 Annually, Pending Job Related Experience
• Annual Step for Performance Pay Adjustments
• 12 Paid Holidays Per Year
• 12 Vacation Days Minimum, Earned Per Year
• 12 Sick Days Earned Per Year
• Medical, Dental, Vision, and Life Insurance Benefits
• 401(a) Retirement Plan and Social Security Coverage
• Education/Tuition Assistance Program; and Training and Development Opportunities
• Employee Assistance Program – to Include Mental Health Assistance/Services
ESSENTIAL JOB FUNCTIONS
Manage and coordinate the City’s comprehensive risk management and safety programs, including workers’ compensation, general liability, automobile liability, property, and related claims. Assess operational and workplace risks; conduct investigations; analyze loss data; and recommend corrective actions to reduce exposure, improve safety, and mitigate the City’s operational and financial risk. Ensure compliance with federal, state, and local regulations and City policies related to insurance, claims, and workplace safety.
Coordinate and administer workers’ compensation, general liability, automobile liability, property damage, and citizen claims, including on-site investigations, accident reviews, claim documentation, and proper record retention and destruction in accordance with applicable laws. Serve as the primary Risk Management liaison with City departments, employees, citizens, insurance carriers, claims adjusters, attorneys, and third-party administrators.
Assist with the City’s insurance renewal process, inspections, and audits; maintain accurate loss and exposure data; and prepare reports and analyses to support insurance placement and risk management recommendations.
Analyze City facilities and operations and review workers' compensation claims to identify hazards and advise on risk management techniques to reduce workplace accidents and illnesses. Prepare and present policies and procedures to departments, groups, or individual employees.
Serve as chairperson of the City safety committee to address workplace safety concerns. Conducts monthly safety meeting to review reported incidents / accidents involving property and employees.
Assist with workplace accident investigations and provide guidance on corrective actions and safe work practices. Communicate with and educate employees and supervisors regarding workers‘ compensation polices, claims procedures, return to work expectations, and HIPPA compliance.
In accordance with the City’s Drug and Alcohol Policy, authorize testing, maintain testing logs, and coordinate required documentation and reporting.
Continuously seek to improve risk management and safety processes. Provide guidance and training to departmental personnel as appropriate. Serve as a collaborative member of cross-functional teams and assist with related duties as needed. Provide educational materials addressing frequent causes of workplace accidents and methods of prevention. Work with insurance agencies to mitigate cost recovery efforts, including FEMA filings during major disasters and emergencies.
This is not intended to be an all-inclusive listing of essential job functions; the performance of other essential functions may be required.
KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of risk management, insurance administrations, claims processing, and workplace safety principles, practices, and procedures; and of workers’ compensation, general liability, automobile liability, and property insurance concepts.
• Ability to understand and apply rules, regulations, policies, and procedures.
• Excellent written and verbal communication skills, including the ability to prepare reports, correspondence, and training materials.
• Strong organizational skills, attention to detail, and ability to prioritize workload, meet deadlines, and manage multiple tasks in a dynamic environment.
• Ability to exercise independent judgment and initiative while maintaining confidentiality and professionalism.
• Ability to provide excellent customer service and handle difficult or sensitive situations with tact and diplomacy.
• Proficient in standard office equipment and computer software applications.
MINIMUM EDUCATION & EXPERIENCE
• Graduation from an accredited college or university with a Bachelor’s Degree in Risk Management, Business Administration, Public Administrations, Human Resources or related field, with a minimum of three (3) years of recent, verifiable experience in risk management, insurance administration, or claims processing, including workers’ compensation and liability claims.
• Applicants without a degree who possess a minimum of five (5) years of recent, verifiable directly related experience may be considered.
• Possession of a valid Florida driver’s license and a good driving record as determined by the City of Winter Haven.
• Must also be absent of non-prescribed controlled substances in the applicant's system as verified through a screening process administered by a laboratory approved by the City of Winter Haven.
• An equivalent combination of education and experience that is determined to be directly related to the foregoing specific requirements may be substituted.
PHYSICAL / ENVIRONMENTAL FACTORS
• Must have the physical ability, strength, and flexibility to perform the job functions in the work environment.
• Reasonable accommodations will be made for otherwise qualified individuals with a disability
