This class provides administration and coordination of city-wide community programs within the Office of Immigrant and Refugee Engagement. Incumbents work with community groups, neighborhood associations, and various commissions and foundations to enhance the quality of life for Richmond citizens. Incumbents may: recruit citizen volunteers; solicit vendors for reduced or free supplies; present programs to and act as liaisons for community and neighborhoods groups. Provide fiscal management of an assigned program; and prepare reports and documents. Supports client and family needs connecting them with community resources. Provides direction, cultural and languages support to participants and their families. Conducts community outreach and engagement support and social media management and content creation.
Exercised: As assigned, incumbents typically do not supervise but may serve as lead workers, assigning work and monitoring work completion.
Received: This classification typically reports to a manager or supervisor.
Note: Other reporting relationships may apply.
TYPICAL CLASS ESSENTIAL DUTIES: These duties are a representative sample; position assignments may vary.
- Researches and identifies program opportunities, recruiting participants, identifies resources, and participates in public relations outreach with community groups to promote Latino/Asian American & Pacific Islanders/ African community focused programs and establish collaborative efforts.
- Develops and conducts programs directed to empower and support Latino/Asian American & Pacific Islanders/ African residents such as entrepreneurship, college, and career support, as well as referrals to community partners.
- Meets with community groups, civic associations, neighborhood associates, and City departments and representatives. Offers classes or awareness programs to the community intended for adults and children related to the assigned program.
- Oversees the management of social media accounts to include content creation and monitoring in support of city programs. Creating engagement opportunities through social media.
- Handles the day-to-day administration of the program to include fiscal management, annual reports, updating databases, etc.
MINIMUM TRAINING AND EXPERIENCE:
- Bachelor's degree in human services, cultural studies, communication, journalism, business, marketing, or a related field.
- Two years of related experience in community outreach, program coordination and social media engagement.
- Bilingual and bicultural (English and target language of the community they will serve) native speaker proficiency level.
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:
- Valid Driver's License with an acceptable driving record
KNOWLEDGE, SKILLS, AND ABILITIES:TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
Knowledge (some combination of the following):
- Community and City resources needed for the development and expansion of an assigned program
- Community relations, outreach, engagement, and organizing
- Technical aspects of the assigned program such as content creation (graphic design, video production, and social media management).
- Principles and practices of community engagement, outreach, and program development.
- Cultural competencies related to working with diverse immigrant and refugee populations.
- Community-based resources, service networks, and referral systems.
- Basic principles of public administration and fiscal management, including budgeting, purchasing, and reporting.
- Social media platforms and best practices for public sector communication and engagement.
- Data collection, record-keeping, and report preparation methods.
- Ethical standards and confidentiality requirements when working with individuals and families
Skills (some combination of the following):- Program planning, coordination, implementation, and data collection
- Skills to communicate effectively orally and in writing, including public presentations and community meetings.
- Strong interpersonal skills to build trust and maintain productive relationships with community members, partners, and City departments.
- Skill in social media content creation, monitoring, and engagement, including basic analytics.
Abilities (some combination of the following):- Working with diverse populations, including hard to serve and low-income communities to generate trust and cooperation
- Ability to manage multiple projects, prioritize tasks, and meet deadlines with minimal supervision.
- Ability to maintain accurate records, prepare reports, and manage program documentation.
- Ability to provide culturally appropriate guidance and support to participants and families.
- Ability to serve as a lead worker when assigned, including coordinating work and monitoring completion.
- Ability to work effectively with individuals from diverse cultural, linguistic, and socioeconomic backgrounds
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple and concurrent tasks with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to talk, hear, see, use hands, wrists, or fingers in a repetitive motion; and finger (pick, pinch, type or otherwise work primarily with fingers). The employee is occasionally required to walk, stand, reach extending hands and arms in any direction, lift, and push or pull. Some assignments may involve frequent stooping and kneeling, and moderate crouching and crawling. In terms of the physical strength to perform the essential duties, this classification is considered to be medium work, exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
* Internal use: HR Generalist to review.
