Nature and Variety of Work
Come join our team!
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.
The Prince George’s County
Department of The Environment is currently seeking qualified applicants to fill a
Dispatcher (Radio Dispatcher-A) grade
A12 position, in the
Animal Services Division.
About The Position
This is routine communication and dispatch work involving the receipt, evaluation, and transmission of information between a centralized communication center and field personnel via two-way radio, telephone, and other communication systems. The role requires maintaining detailed records of calls, site assignments, unit availability, and service responses to ensure accountability and operational efficiency. Serving as the primary point of contact for dispatching personnel and relaying critical updates, the incumbent plays a vital role in ensuring timely and accurate information flow between internal staff, field units, and the public. The position requires strong multitasking skills, situational awareness, and sound judgment under pressure, particularly during high-volume or time-sensitive operations. Duties include monitoring field activity, maintaining detailed dispatch logs, tracking assignments, and following established protocols to ensure consistent and efficient service delivery. Work is performed under the general supervision of a division head and evaluated on the effectiveness of operations.
About The Agency
The Department of the Environment works for a healthy, beautiful and sustainable County through programs that provide clean water, flood control, recycling and waste management, litter prevention, sustainable animal management and pet adoption in partnership with residents and other stakeholders. Some of our core services include providing clean water services (Stormwater Management Division); flooding prevention for buildings and structures (Sustainability Division and Stormwater Management Division); collecting, processing and diverting waste from the County-operated landfill, commercial facilities and householders (Resource Recovery Division); providing sustainability services to reduce greenhouse gas and emission (Sustainability Division); and facilitating pet adoptions, managing an animal holding facility, issuing pet licenses, investigating cruelty complaints and conducting humane outreach and education events (Animal Services Division).
Examples of Work
- Receives and records incoming service requests from call takers and other sources regarding environmental issues or animal control issues and complaints.
- Dispatches calls for service and other information to Animal Control Officers and environmental enforcement staff, monitoring radio communications throughout the shift.
- Provides veterinary clinic and animal hospital locations to officers for injured or sick animals and coordinates with kennel staff for intake.
- Issues and maintains records of Center for Disease Control (CDC) numbers for animals to be tested for animal borne diseases like rabies; records result and informs supervisors of positive findings and other required statistical information.
- Coordinates with other agencies including Public Safety, the Health Department, and Social Services to address incidents or service needs.
- Notifies appropriate supervisors or authorities during emergencies, unusual events, or equipment malfunctions.
Qualifications
Minimum Qualifications:
- Graduation from an accredited high school or GED.
- One (1) year of practical work experience involving public contact work that required clear oral communication and/or administrative support and use of Windows-based computer programs.
- Must possess and maintain a valid Class C driver’s license.
An equivalent combination of education, experience and training which provide the required knowledge, skills, and abilities
may be considered.
EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Additional Information
Job Location: 3750 Brown Station Road, Upper Marlboro, Md 20772
Conditions of Employment: Upon selection, the candidate must:
- Meet all training and performance standards and demonstrate proficiency as required by the agency.
- Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
- Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
- Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.
INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information
The Prince George’s County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County’s health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the
beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County’s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George’s County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
- Group Term Life Insurance
- Long & Short-Term Disability
- Flexible Spending Accounts
- Dependent Care Assistance Program
- Health Care Flexible Spending Account
- Paid Leave (Annual, Personal, & Sick)
- 13 Paid Holidays
- Retirement Benefits
- Defined Benefit Pension Plan
- Employer Contribution Rate-11.71%
- Supplemental Pension Plan
- Employee Contribution Rate (Pre-Tax)-3.48%
- 457(b)
- 403(b)
- Employee Discounts
- Employee Assistance Program
- Voluntary Benefits
- Critical Illness
- Whole Life Insurance
- Accident Insurance
- Legal Services
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits
01
I acknowledge and understand that my responses to the supplemental questions must align with the information provided under the Work Experience and Education sections of my application. My responses to the questions below and the information provided under Work Experience and Education will determine if I meet all minimum qualifications for the position. I understand that attaching a resume does not fulfill the requirement to complete the application and answer all questions. While I am encouraged to attach a resume, I understand that only information provided in my application will be used to evaluate my experience and education for this opportunity.
02
Which best describes your highest level of education completed?
- Some high school, but did not graduate
- High School Diploma or G.E.D
- Some college, but no degree completed
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate/PHD/JD
- Other
03
If you selected "Other" for the previous question on education, please identify/input your highest level of education. All education must be shown in the "Education" section of this application. A response of "See Resume" will not be accepted or reviewed.
04
How many years of practical work experience do you have involving public contact, clear oral communication, and/or administrative support using Windows-based computer programs?
- No Experience
- Less than 1 year of experience
- 1-2 years of experience
- 2-3 years of experience
- 3-4 years of experience
- 4-5 years of experience
- 5-6 years of experience
- 6-7 years of experience
- 7-8 years of experience
- 8-9 years of experience
- 9-10 years of experience
- 10+ years of experience
05
Please explain your experience to the question above and list dates and places of employment where experience was obtained. Answers such as "See Resume" will not be accepted. Please do not copy your entire resume here. Only provide information that relates to the question. Otherwise, please put N/A indicating you do not have this experience.
06
Do you possess and maintain a valid Class C driver’s license?
07
Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
