| Essential Functions | % of Time | - Manage Greenlink Training Programs: Manage the development and effective delivery of comprehensive training programs for the department that ensure all employees are knowledgeable of policies, procedures, professional development expectations, and the technical aspects of their roles. Facilitate the development, implementation, oversight, and continuous improvement of new-hire training programs for all frontline employees in operations including Bus Operators, Bus Operators-in-Training, Trolley Operators, Paratransit Operators, Transit Dispatchers, and Transit Shift Supervisors. In collaboration with division managers, develop, maintain, and continuously improve all relevant policies, procedures, documentation, and other resource materials for the facilitation of all training programs. In collaboration with the Deputy Director, develop and update departmental training policies, the Greenlink Employee Handbook, and standard operating procedures. Through Transit Shift Supervisors and Training & Onboarding Specialists, administer periodic monitoring of operators to ensure compliance with policies and procedures by conducting behind-the-wheel skill evaluations and knowledge testing for fixed-route Bus Operators, Trolley Operators, and Paratransit Operators. Maintain working knowledge of the Americans with Disabilities Act’s (ADA) complimentary paratransit regulations and operations, including vehicle operations, safety, and training requirements. Assist with the ongoing development, implementation, and administration of a vehicle maintenance and facility maintenance training program to include standardized procedures for classroom and experiential training for participants. In collaboration with the Transit Safety & Risk Officer, support and facilitate training for all maintenance divisions safety-related policies and procedures, including Hazard Communications, Hazardous Energy Control (Lock Out/Tag Out), Personal Protective Equipment (PPE), OSHA industrial hygiene, and other workplace safety standards.Conduct forklift certifications and provide OSHA-required bloodborne pathogens training for occupationally exposed employees. Assist with the ongoing development, implementation, and administration of remedial skills training for frontline staff. Utilize information gathered from periodic compliance monitoring, behind-the-wheel assessments, and safety data, conduct training needs assessments to inform remedial training activities and training program development. Ensure training programs include a variety of facilitation tools or mediums that support multiple learning types and ensure learning is retained including group discussions, lectures, interactive demonstrations, critical thinking scenarios, and video-based instruction. Ensure training delivery is compliant with established training practices, operating rules, policies, procedures and federal regulations. Maintain a calendar of recurring training requirements and, in collaboration with the Safety & Risk Officer, schedule and facilitate monthly safety and training meetings accordingly. Through subordinate Training & Safety Specialists, or other designated instructors, maintain accurate and complete records of all training activities, attendance, assessments, and required certifications. Conduct periodic review of programs and analysis of key performance indicators. Monitor the efficacy and quality of training. through participant surveys, random video observations of training, and regular meetings. Ensure all staff assigned to training use training time effectively through advanced session planning. Ensure all staff involved in training maintain timely, accurate, and complete training records of all training activities. Review all training and evaluation materials for accuracy and completeness. Conduct regular audits of training records to ensure compliance with all recordkeeping requirements. Ensure Training & Onboarding Specialist comply with all Entry-Level Driver Training (ELDT) and Third-Party Tester (TPT) requirements. Provide information during audits such as the FTA Triennial Review and annual NTD reporting. Maintain up-to-date knowledge of training best practices, current industry trends, federal regulations related to training and operations, and ADA compliance through active monitoring of industry resources, industry-specific memberships and organizations, networking, and participation in professional development opportunities.
| 40% | - Recruit & Screen Transit Operations Personnel: In collaboration with the General Manager of Operations and in coordination with Human Resources Employment Administrator, assist with the recruiting, screening, and interviewing of candidates for all operator positions. Actively recruit candidates by attending, organizing, and facilitating job fairs, identifying community partnerships to identify qualified applicants, utilizing digital sources for reaching and engaging potential applicants, and managing and promoting Greenlink’s Employee Referral Program. In collaboration with the Public Engagement Manager and the City's Communications & Engagement Department, develop compelling public facing advertisements, posters, and digital media content to recruit applicants. Serve as the primary point of contact to support all operator applicants through the entire recruitment, application, and hiring process. Conduct preliminary review of all applications submitted by Human Resources against job requirements and process qualified candidates using the City’s designated applicant tracking system. In collaboration with the General Manager of Operations, schedule interviews and conduct interviews and with candidates. At time of interview, ensure that applicant has provided the required number of professional references and completes the Safety Performance History Records (SPHRs) form to expedite the hiring process. Conduct reference checks in a timely manner. Coordinate with Human Resources to ensure applicant initiates the background screen, and reports to Employee Health for their drug screen as directed. Assist applicants in coordinating their pre-employment DOT physicals with the City’s Employee Health Center. Serve as the subject matter expert for hiring and onboarding new employees within the department. Maintain detailed records tracking recruiting and hiring activities. Conduct quality assurance activities related to hiring and recruitment by analyzing engagement metrics for recruitment activities, soliciting applicant feedback on their experience with Greenlink’s application and hiring process, and monitoring hiring milestone timelines.
| 35% | - Supervise Staff: Supervise and monitor performance of assigned staff, including direct reports and all new Bus Operator employees until they have successfully completed training. Establish priorities, work plans, and performance expectations and standards. Cultivate a healthy and positive work environment. Ensure staff compliance with all applicable laws and regulations, City, and department policies and procedures. Establish and approve work schedules. Ensure the accuracy of and approve employee time sheets. Coordinate professional development opportunities for direct reports to maintain or expand their knowledge of industry regulations, safety requirements, and best practices. Coach, counsel, and deliver all disciplinary action for assigned employees. Write and conduct timely performance evaluations and recommend or initiate corrective actions as appropriate. Meet with operators to provide coaching and feedback as needed. Maintain a safe work environment and report any workplace accidents in a timely manner. Ensure direct reports and assigned staff comply with Greenlink’s Agency Safety Plan. Encourage employees to proactively support and report safety concerns through established safety reporting channels. Promote and perpetuate a strong safety culture across all Greenlink operations, including transportation service delivery, facility operations, maintenance activities, and customer interactions.
| 10% | - Manage Greenlink’s Peer Instructor and Mentorship Programs: Develop, implement, and administer a Peer Instructor Program which would utilize experienced Bus Operators under the supervision of Training & Onboarding Specialists to assist with various new-hire training activities such as department orientations, classroom training, behind-the-wheel training, and route familiarization for new employees. Develop guidelines for Peer Instructor eligibility, selection, and roles and responsibilities. Conduct regular meetings with Peer Instructors and Training & Onboarding Specialists to ensure consistency of training delivery. Through Training & Onboarding Specialists, monitor Peer Instructors to ensure the quality of training delivery using participant surveys, in-person observations, or video review of training. In collaboration with the General Manager of Operations, develop, implement, and administer a New Employee Mentorship Program that utilizes Peer Instructors and Senior Bus Operators to provide ongoing support to new employees after the successful completion of training. Establish guidelines and frequency for mentorship activities that provide a structured, but natural cadence of communication between Mentors and new employees. Monitor the efficacy of the New Employee Mentorship Program through participant surveys and regular meetings with Mentors.
| 10% | - Manage Greenlink’s CDL Testing Program: Serve as the subject matter expert on the Federal Motor Vehicle Carrier Safety Administration’s (FMCSA) ELDT Program. Ensure agency and instructor information is up to date on FMCSA’s online Training Provider Registry. Monitor training program compliance with FMCSA regulations for ELDT and update as needed. Periodically audit participant records to ensure compliance with ELDT recordkeeping regulations. Monitor training records that are submitted through FMCSA’s online Training Provider Registry for accuracy and timely submission. Act as the primary point for FMCSA audits of Greenlink’s ELDT program. Assist Training & Onboarding Specialists with the facilitation of ELDT training for Bus Operators-in-Training as needed. Serve as the Designated Responsible Person on behalf of Greenlink for the South Carolina Department of Motor Vehicles’ (SCDMV) TPT Program and a SCDMV-certified Third-Party Commercial Driver’s License (CDL) Class B Examiner. Act as the primary point of contact for the SCDMV CDL Compliance Office Inspection Auditor. Conduct CDL Class B road testing for Bus Operators-in-Training, or applicants from other City departments as needed. Accurately record and upload test results for applicants using SCDMV equipment and information systems. Periodically audit applicant test records to ensure compliance with recordkeeping requirements. Monitor scheduled and performed CDL tests in the Commercial Skills Test Information Management System (CSTIMS). Facilitate random and scheduled SCDMV CDL Compliance Office audits of Greenlink’s TPT program as needed. Ensure TPT certifications remain active for designated employees and that any SCDMV requirements to retain active certifications are met. Coordinate refresher training with SCDMV as required. Maintain up-to-date knowledge regarding SCDMV Third-Party Tester Program requirements and FMCSA ELDT regulations. Conduct annual review of internal TPT and ELDT programs and program materials to ensure ongoing compliance with State and Federal regulations. Ensure any changes to agency information or staff roles is promptly communicated to the SCDMV and FMCSA as needed. Collaborate with other City departments to assist with any CDL training or testing needs as requested.
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