This position is responsible for performing a variety of library paraprofessional tasks including providing direct customer service at the library and in the community, planning and leading library programs, conducting library outreach services, and providing specialized services such as working with local history/special collections. Assists with the daily operations of the library and performs related duties as assigned.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.Programming and Outreach- Plans and implements library programs and events; may provide off-site library services and programs.
- Markets and publicizes library programs, events, and services, including tabling at community events.
- May assist with maintaining programming budget.
Customer Service- Handles patron requests in the library, by email and by phone. Communicates with the general public, other library
staff, city staff, board members, staff at other libraries, and library system staff. - Follows library policies and procedures; enforces library policies as necessary.
- Provides basic reference services and technology support for patrons, and refers more complex requests to the assistant library director.
- Provides readers’ advisory and assists patrons in finding library materials.
- Assists patrons with library digital services, library website, and catalog navigation.
- Assists patrons with printing, copying, laminating, and other library services.
- Provides access to meeting and study rooms, including tables, chairs and AV equipment.
- Assists patrons with room reservations and program registration as needed.
MARGINAL DUTIESANDRESPONSIBILITIES- May perform routine cataloging/classification of materials.
- May maintain collections, including archival collections.
- Performs tasks such as dusting, cleaning computer stations, and other cleaning.
- In the absence of library administrative staff, may be assigned responsibility for the facility and its operations in the event of an emergency, such as fire or tornado or a network outage.
- Circulation duties including checking materials in and out; processing requests for materials from consortium libraries, registering new patrons and maintaining patron records; maintaining a daily service record; printing reports and notices; shelving returned materials; accepting interlibrary loan requests; collecting payments; processing incoming and outgoing delivery of library materials; quality-check materials.
- Other related duties as assigned.
PERFORMANCE STANDARDS- Actively support the Library’s mission;
- Maintain patron confidentiality and library rights;
- Adhere to the City of Whitewater Employee Manual;
- Adhere to the American Library Association’s Library Bill of Rights, Code of Ethics, Freedom to Read Statement and Freedom to View Statement;
- Convey a courteous and professional attitude;
- Maintain contemporary knowledge of library practices;
- Foster and maintain positive public relations for the Library within the community.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.Educationand/orExperience
- Highschoolgraduateorequivalent.
- Basic computer skills required. Successful completion of computer competency test will determine if this requirement is met.
- Related post secondary or technical course work or training preferred.
- Two(2) years library, clerical or customer relations experience preferred.
- Valid state driver’s license or ability to obtain one within four (4) months.
LanguageSkills
- Ability to communicate orally and in writing in English.
- Ability to train others.
- Ability to advise and interpret how to apply policies, procedures and standards to specific situations.
Mathematical Skills
- Ability to perform cashier duties accurately.
Reasoning Ability
- Ability to work well under pressure and handle stressful situations, to organize work and set priorities, managing time and resources to meet deadlines and changing demands within the entire operation of administrative services, perform duties with a minimum of supervision.
Other Qualifications
- Proficiency in typing, electronic data processing and a working knowledge of modern office practices and procedures.
- Ability to effectively meet and deal with the public.
- Ability to work effectively in cooperation with fellow employees as a member of the staff team.
- Ability to work in and maintain an environment that deals with sensitive and confidential information.
- Work under general supervision of Library Director or Assistant Library Director, depending on the particular priorities of the organization at any given time or, (in absence of both Library Director and Assistant Library Director)Youth Services Librarian; however, perform recurring job duties independently.
- Some opportunity exists to vary work steps and in deciding appropriate procedures, guidelines and methods. Supervised less closely during execution, but end results are still reviewed.
- Incumbents prioritize their own work to some degree, manage their time effectively and respond to some questions independently.
