Frederick County Public Works is seeking a highly capable and customer-focused Secretary to support our Inspections Division. This is a critical front-line role for a professional who thrives in a fast-paced environment, remains calm under pressure, and brings precision, professionalism, and resilience to every interaction. You’ll serve as a key point of contact for citizens, contractors, and internal teams balancing multiple priorities while delivering exceptional service and maintaining operational accuracy.
Why Join Us?
- Work in a dynamic, high-volume environment where your skills and judgment truly matter.
- Build strong partnerships with inspectors, leadership, and the public.
- Enjoy meaningful work that offers stability, purpose, and professional growth.
Core HoursMonday - Friday
8:00 AM - 4:30 PM
Key Responsibilities
As a Secretary, you will:
- Serve as the primary point of contact for the Inspections Division by answering phones, greeting visitors, and providing accurate, professional assistance to the public.
- Deliver high-level customer service, including confidently de-escalating upset customers and resolving issues in a calm, solutions-focused manner.
- Support the permitting process by reviewing permits, entering issue dates, processing applications, and collecting departmental fees.
- Prepare correspondence, manage incoming and outgoing mail, and maintain accurate records with strong attention to detail.
- Perform a wide range of administrative and clerical functions while effectively multitasking, managing time, and working both independently and collaboratively.
- 1+ year experience in a customer-focused environment or related fields.
- Proven ability to multitask, manage time effectively, and maintain accuracy in a fast-paced setting.
- Resilient, dependable, and able to perform well under pressure.
- Proficiency in Microsoft Office and basic computer functions.
To learn more about Frederick County, Virginia employee benefits, please visit the following webpage: https://www.fcva.us/departments/human-resources/employee-benefits
All positions are subject to a criminal background check for any convictions that relate to the job duties and responsibilities. Frederick County Virginia Government is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The County’s EEO Utilization Report is available at www.fcva.us/jobs
