About The Position
The Riverside County Department of Animal Services has an opportunity for an Animal Services Representative who will support the Animal Services Call Center located at the Western Riverside County/City Animal Shelter in Jurupa Valley, CA.
Do you excel in dynamic, high-volume environments? The Animal Services Call Center manages nearly 90,000 calls, in-person inquiries, social media contacts, and emails each year, requiring team members who can remain composed, responsive, and effective under demanding conditions. The Call Center team consists of 5-6 Animal Services Representatives skilled in the ability to quickly switch focus, for example, the first call may be a general inquiry regarding licensing requirements and the next call, seconds later, seeking emergency guidance due to a puncture bite [dog, snake or another wild animal].
The Animal Services Representative must be able to thrive in a fast-paced environment with ever-changing department needs while striving to exceed the expectations of the communities served. Highly competitive candidates will have experience working in a high-volume call environment at an Animal Control Agency allowing for Animal Control or Public Safety Procedure knowledge. Chameleon Software or other integrated Shelter Case Management Systems knowledge is also highly desired but not required.
Important Note: Hours for this position can range from 8A - 7P Tuesday through Sunday with flexibility for working emergencies, events and holidays. The position will also be on call.
The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies. This recruitment will remain open until vacancies are filled.
Meet the Team!
The Riverside County Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.
Examples Of Essential Duties
- Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.
- Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing.
- Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system.
- Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports.
- Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
- Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge.
- Maintain animal service documents using the Chameleon system.
- May handle animals by checking for microchips or placing animals into proper handling areas for vet staff; use special equipment as needed such as kennels or microchip readers.
Minimum Qualifications
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.
Experience: Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Six months of experience in a call center or similar environment handling a large number of calls from the public is required.
Customer service/call center experience providing a variety of animal-related services including licensing, adoptions, clinic programs, rescues, or other related animal programs/ services is preferred.
Knowledge of: The principles, methods, and equipment used in providing animal services to the public; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; Department of Animal Services office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.
Ability to: Understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships with the public and with other county departments.
Other Requirements
License: Possession of a valid California Driver's License.
Physical: Exposure to animal dander, loud noises, injured/sick animals, animal excretions, euthanasia procedures.
SUPPLEMENTAL INFORMATION
This recruitment is open to all candidates.
Application Status
How to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com , click on your name in the upper right corner, and click on “Applications & Status.”
Sign Up For Job Alerts
Go to www.RC-HR.com , click on “Careers,” click on “County Job Openings,” and click on “Subscribe to Job Alerts” icon.
For Questions Regarding This Recruitment
Contact Amanda Campos at 951-955-9707 or acampos@rivco.org . Please allow 1-2 business days for a response to general inquiries.
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APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the '
Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
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