Business Systems Analyst

City of Mansfield, Texas Municipal Government • Full-time • Mansfield, Texas, United States • $75.33k - $89.66k / year • 2w ago

Reporting to the Executive Director of Planning and Development Services, the Business Systems Analyst serves as the department administrator and subject matter expert for the City’s Enterprise Permitting & Licensing (EPL) system and related Development Services technologies. This position is responsible for supporting the configuration, implementation, maintenance, and optimization of the system to ensure efficient and consistent daily operations for those departments involved with permitting and licensing.

Starting Salary Range: $75,325.00 - $89,662.00

This position provides technical and operational support through workflow configuration, data management, reporting, and process improvement to ensure Development Services functions are aligned with departmental objectives, performance expectations, and the City’s commitment to organizational excellence and customer service.

EXAMPLES OF WORK TO BE PERFORMED:

Serve as the primary functional administrator for the Enterprise Permitting & Licensing (EPL) system, including configuration of workflows, forms, business rules, and user permissions.
Lead and participate in system lifecycle activities including process mapping, requirements gathering and documentation, system configuration, user acceptance testing (UAT), deployment support, ongoing system evaluation.
Monitor daily system operations to ensure continuity of permitting, inspections, plan review, and licensing functions.
Serve as the primary point of contact for system-related issues, troubleshooting functional problems, and coordinating resolution with IT staff and vendors.
Develop, maintain and enhance standard and ad-hoc reports, dashboards, and performance metrics using enterprise reporting and data visualization tools (e.g., SQL-based queries, Power BI, or similar tools).
Extract, analyze, and interpret system data to support operational decision-making and continuous improvement initiatives.
Assist in evaluating future system integrations, enterprise technology solutions, and data-sharing opportunities that support city-wide operational goals.
Design and implement end user training and adoption of system enhancements and updates.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

Knowledge of enterprise application systems and business process workflows within a complex organizational environment.
Knowledge of data analysis concepts and the use of reporting or visualization tools to support operational decision-making.
Ability to analyze business or operational processes and identify opportunities for system or workflow improvement.
Ability to support and administer enterprise systems, including troubleshooting functional issues and coordinating resolution with technical staff or vendors.
Ability to communicate technical concepts clearly and effectively to both technical and non-technical users.
Ability to organize work, manage competing priorities, and meet deadlines in a dynamic operational environment.
Ability to establish and maintain effective working relationships across departments and with external partners.
Ability to work independently while contributing to a collaborative, service-oriented team environment.

REQUIRED EDUCATION, TRAINING AND EXPERIENCE:

High School Diploma or G.E.D. is required.
Three (3) to five (5) years of experience in municipal operations, enterprise system administration, business analysis, development services, or a related field.
Valid Texas Class C Driver’s License required.

DESIRED TRAINING AND EXPERIENCE:

Bachelor’s degree in Public Administration, Business Administration, Information Systems, Urban Planning, Construction Management, or a related field.
Knowledge of development services processes including planning, zoning, engineering, permitting, inspections, and development review coordination.
Experience with Tyler Technologies Enterprise Permitting & Licensing (EPL) or similar permitting and licensing systems.
Training or certification in Lean, Six Sigma, or other process improvement methodologies.

ESSENTIAL PHYSICAL FUNCTIONS:

The physical activity of this position:

Reaching. Extending hand(s) and arm(s) in any direction.
Standing. Particularly for sustained periods of time.
Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping. Applying pressure to an object with the fingers and palm.
Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

The physical requirements of this position:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The visual acuity requirements including color, depth perception, and field vision:

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

The conditions the worker will be subject to in this position:

None. The worker is not substantially exposed to adverse environmental conditions.

AMERICANS WITH DISABILITIES

The City of Mansfield complies with the Americans with Disabilities Act of 1990 and it is our policy to ensure that no person is discriminated against based on their disability. The City of Mansfield offers equal employment opportunity to qualified individuals and strictly prohibits the discrimination against qualified individuals on the basis of disability. The City of Mansfield shall provide reasonable accommodates to applicants and employees who are otherwise qualified to perform the essential job duties when doing so does not create an undue hardship for the city.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The City of Mansfield provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The City of Mansfield is mandated by federal law to provide a drug-free working environment for the safety of its employees and the public. All employment is contingent upon passing a post-offer employment drug test and /or physical.

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