Customer Service Representative – Revenue
Revenue Division / Finance Department
Application deadline: Tuesday, April 7, 2026
Visit www.icgov.org/jobs to apply online
Permanent full-time position available
Wage: $52,644.80 – $67,766.40 (starting wage contingent upon experience)
Hours: Monday – Friday, 8:00am – 5:00pm
Job summary:
Under general direction, provides information and assistance to customers regarding utility questions and complaints. Processes utility billings and collection of utility accounts.
Minimum Education, Experience, Certification/Licensure, Other:
High school diploma or G.E.D. and one year of related experience or training; or equivalent combination of education and experience. Experience in customer service or related field. Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other:
Associate’s degree from an accredited educational institution; or two years of related experience and/or equivalent combination of education and experience. Experience in office setting and customer service.
More information:
A full job description including a listing of essential duties and responsibilities and necessary knowledge, skills and abilities is available at www.icgov.org/jobs under Job Descriptions.
The City of Iowa City is an eligible employer under Public Service Loan Forgiveness Program. Please visit the PSLF website for more information: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service#qualifying-repayment-plans.
It is the policy of the City of Iowa City to afford equal employment opportunities for all employees and potential City employees.
