General Statement of Duties
Forsyth County Animal Services is looking for an energetic, customer-focused individual to join our team as a Front Desk Attendant. As the first point of contact for our department, you’ll play a key role in creating a welcoming experience for visitors and callers. In this fast-paced environment, you’ll greet the public, answer incoming calls, and provide helpful information about our services, programs, and resources. If you enjoy helping people and thrive in a dynamic setting, we’d love to meet you!
Other responsibilities include answering telephones, providing general information, and routing calls and messages. This position is responsible for maintaining accurate records, reports, and filing systems, and involves both direct and indirect public contact. The role screens and directs clients and visitors and provides a wide range of readily available information to the public. It performs diverse office tasks as a generalist in support of administrative, program, and technical operations. Additional duties include assembling and summarizing information from files or other resources to support report preparation, using various software applications and databases to process payments and establishing and maintaining files and records. The position also manages office calendars, performs data entry, responds to information requests, and carries out related tasks as assigned.
This position is responsible for processing animal intake and outcome documentation for the Animal Shelter and will regularly interact with a variety of animals. The role includes transferring animals to kennels as needed and supporting general shelter operations, such as cleaning and assisting with showing animals to potential adopters, in alignment with the overall mission of Animal Services.
Work schedule is Tuesday to Saturday 8:00 am - 5:00 pm.
Distinguishing Features
Qualified candidates must have general knowledge of office procedures and proper record keeping, and be proficient with computers. Must have the ability to communicate effectively, use a variety of office equipment, provide excellent customer service to our public, and maintain effective working relationships with other employees. The ideal candidate will be comfortable around various types of animals and have a general knowledge of the proper care and treatment of animals, including safe handling procedures. Requires lifting up tp 10 lbs. occasionally or sitting most of the time.
Minimum Education And Experience
- Graduation from high school or GED.
- At least one year of office/clerical experience required.
- Experience with Microsoft Office and database systems .
- An equivalent combination of education and experience may be considered for minimum qualification requirements.
- Bilingual in Spanish is a plus.
Essential Duties And Responsibilities
- Creates, updates, and maintains records, both physical and electronic. Scans and e-files daily paperwork.
- Ensures all kennel cards are up to date and color coded with volunteer labels.
- Maintains and stocks all forms and front office supplies.
- Manages cash drawer and makes bank deposits when necessary.
- Assist with the training of and oversees the duties of front office volunteers as needed.
- Cleans and sanitizes front office area following animal shelter protocols.
- Ability to work irregular or extended hours, weekends, and holidays when necessary.
- Assist with or handles animals as necessary.
- Performs other tasks or duties as assigned to ensure the successful operation of the shelter.
Click to view Full Time with Benefits information.
Click to view Part Time with Benefits information.
These links do not apply to positions that are Part Time, no benefits.
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.
- Yes I understand and agree
- No I do not agree
02
Do you have a high school diploma or GED and one year of office/clerical experience?
03
Which best describes your highest level of completed education?
- Did not finish High School
- High School Diploma or GED
- Some College
- Associate's Degree
- Bachelor's Degree
- Master's or other Advanced Degree
04
Which best describes your experience performing office/clerical duties?
- No experience
- Less than 1 year
- 1 year to less than 3 years
- 3 years to less than 5 years
- More than 5 years
05
What best describes your experience providing telephone and/or in-person customer service in a fast paced environment?
- No experience
- Less than 1 year
- 1 year to less than 3 years
- 3 years to less than 5 years
- 5 years or more
06
Which best describes your previous financial processing (accounts payables/receivables and reporting) experience?
- No experience
- Less than 1 year
- 1 year to less than 3 years
- 3 years to less than 5 years
- More than 5 years
07
Which best describes your previous experience working with the public?
- No experience
- Less than 1 year
- 1 year to less than 3 years
- 3 years to less than 5 years
- More than 5 years
08
What best describes your level of computer skills?
- Beginner
- Intermediate
- Advanced
09
Please list what type of software or computer programs are you familiar with?
10
How many years of professional experience do you have working with animals?
- No experience
- Less than 1 year
- 1 to 3 years
- 3 years or more
11
Please describe your level of comfort handling all types of animals in a professional manner.
- Not comfortable at all
- Somewhat comfortable
- Extremely comfortable
12
Do you have a valid driver's license?
13
The Forsyth County Animal Shelter is a seven day per week operation. Are you available to work weekends and holidays as assigned?
