Position Title
DEPARTMENT: MAYOR’S OFFICE PAY GRADE: 10
SUPERVISION RECEIVED: Works under the direct supervision of the Mayor or designee.
SUPERVISION EXERCISED: Provides direction and oversight to Amphitheater employees, volunteers, and event staff.
POSITION CLASSIFICATIONS: The position of Amphitheater Events Coordinator in the City of Stow is unclassifiedby the Stow Civil Service Commission, is non-exempt under the Fair Labor Standards Act and is not includedin a collective bargaining agreement.
PURPOSE: The Amphitheater Events Coordinator is the primary onsite host, coordinator, and customer service lead for all events at the City of Stow Amphitheater. This role ensures an exceptional guest and performer experience and serves as the central point of contact for clients, performers, staff and community partners. This role combines venue operations, client services, onsite logistics, sales support, and programming coordination, functioning as a seasoned hospitality manager for a dynamic, multi-use outdoor venue.
Essential Functions
- Serve as the primary point of contact for all amphitheater users, including performers, staff, VIPs, and the community
- Ensure a high-quality guest experience including event setup, crowd flow, amenities, food service, restroom access, signage, accessibility, parking/traffic coordination, ambiance, and overall safety.
- Provide day-of coordination and onsite problem-solving.
- Manage pre-event communication, walkthroughs, expectations, and hospitality needs.
- Build and maintain operational systems, policies, and procedures in collaboration with the Mayor's Office.
- Coordinate staffing needs and serve as the onsite lead during events at the Amphitheater.
- Keep detailed records of events, issues, and improvements.
- Support use inquiries, tours, and client cultivation with a friendly, service-oriented approach.
- Assist in building pricing, packages, and target markets for amphitheater usage.
- Coordinate with the Communications Team on marketing, promotional materials, website updates, and social media efforts
- Build and maintain a trusted list of vendors and service partners to ensure consistent quality.
- Assist in the development and coordination of an amphitheater event calendar for concerts, programs, festivals, and performances, in partnership with the Parks & Recreation team.
- Support community outreach and identify potential programming partners such as festivals, arts organizations, and family-friendly entertainers.
- Engage performing arts and community organizations to increase awareness and utilization of the space.
- Work closely with the City staff to receive recommendations on operations, hospitality, and business development.
- Ensure compliance with all applicable safety regulations, permits, and City policies, including coordination with Police, Fire, and other departments for event readiness.
- Responsible for and assist with coordination of in-house and external sound and technical needs to support event operations.
- Identify equipment and operational needs and provide recommendations for improvements.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them if the work is similar, related or a logical assignment to the position.
KSA's
Knowledge Of
- Event coordination, venue operations, and customer service principles
- Basic event safety practices, permitting, and coordination with public safety services
- Marketing and promotional methods, including social media and community outreach
Skilled In
- Promoting events through social media, community outreach, and creative messaging to attract audiences.
- Organizing logistics for events, including scheduling, vendor coordination, and staffing
Ability To
- Lead staff or volunteers, communicate across departments, and problem-solve in fast-paced event settings.
- Coordinate permits, safety, food, and staffing logistics.
- Build relationships with local organizations, artists, and cultural groups to create collaborative programming.
- Work flexible hours, including weekends and holidays
- Work in an outdoor environment in varying weather conditions.
- Respond to and document incidents, complaints, and operational issues during events and coordinate follow-up as needed.
Qualifications
- Bachelor’s degree in communications, event management, hospitality, marketing, public administration, or a related field, or equivalent combination of education and experience.
- Minimum of 2-4 years of experience in event coordination, venue operations, hospitality management, or related field.
- Shall maintain a valid Ohio driver’s license through entirety of employment with an acceptable driving record and insurable through City of Stow insurance carrier.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
- Strong organizational skills with attention to detail.
- Ability to manage time effectively and prioritize multiple tasks.
- Professional communication skills, both written and verbal.
- Ability to work independently and as part of a team.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands and fingers to handle and operate objects, tools and controls and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment will vary from quiet to loud.
The City of Stow offers a comprehensive benefits package to all full-time employees, including major medical hospitalization, dental, vision, and life insurance. Employees have excellent coverage with affordable monthly contributions. Employees also have the option to purchase ancillary insurance and participate in deferred compensation.
01
Do you have at least 2-4 years of experience in event coordination, venue operations, hospitality management, or related field?
02
Do you have a Bachelor's degree or higher in communications, event management, hospitality, marketing, public administration or a related field?
