GUILFORD COUNTY GOVERNMENT
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Description
GENERAL STATEMENT OF DUTIES
The Animal Services Assistant Director of Animal Welfare assists the Animal Services Director with planning, managing, directing, and supervising the work of the staff in Community Engagement, Animal Control, and Animal Care and Welfare departments. Responsible for facility maintenance and management, safety and security, animal statistical reporting, and maintaining animal management records.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class manages the daily operations of Animal Welfare services for the Guilford County Animal Shelter. This employee supervises Rescue and Foster programs, Animal Care Programs, Animal Control and Field Services, and Community Engagement programs; ensures compliance with County, State and Federal laws, regulations and procedures; supervises daily animal welfare operations of the shelter, its staff and its volunteers; assists with the hiring, training and evaluation of staff; assists with efforts to increase positive animal outcomes; evaluates operations and community needs and recommends changes in policies and procedures; may represent the animal shelter program in meetings with County officials or community agencies. Work is performed under the general supervision of the Animal Services Director.
Examples of Duties
DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include, but are not limited to:
- Manages the facility management, safety and statistical reporting, and electronic records of animal welfare operations.
- Ensures division compliance with applicable laws governing the operation of an animal shelter facility, including all safety regulations.
- Ensures animals are cared for in accordance with generally accepted sheltering guidelines and standards.
- Interacts directly with the media and the general public in an educational, informative, and customer service-oriented manner.
- Works with volunteers and foster families as well as in efforts to increase their participation.
- Ensures building and equipment are in good repair, are safe, and meet state-mandated standards.
- Creates, generates and analyzes departmental statistical reports. Develops detailed guidelines for managing electronic records and provides employee training on use of software.
- Assists and participates in the oversight of euthanasia decisions, animal placement and flow, behavior evaluations and overall animal care.
- Regularly reviews employee's work, maintaining standards, acting on employee problems, selecting new employees, appraising employee performance and recommending promotions/raises, disciplining, and terminating.
- Supports the department by filling in for absent supervisors, developing new standard operating guidelines, and assisting with planning departmental budget.
- Ensures facility management and records management are provided in alignment with the department's overall mission to develop, implement, and meet short and long-term goals. Works with advisory boards and external stakeholders, as needed.
- Assist with increasing the efficiency of Animal Services' departments.
- Able to provide progress reports to county leaders and the Animal Services Director.
- Able to resolve disputes that arise between employees and/or departments and make sure the daily work is not hampered in any way.
- Help the management team and the Animal Services Director make plans for future operational objectives and strategic partnerships.
- Supports the Animal Services Director to ensure highly productive, day-to-day management of the organization and animal welfare programs.
- Serves as an advisor to the Animal Services Director, and as a role model/mentor to other staff.
- Contributes to the creation and stewardship of organizational culture, both internally
- and externally.
- Strong collaboration with Veterinary Medical Director and the Assistant Director of Administration and Finance.
- Helps establish and execute organizational priorities on weekly, monthly, and long-term basis.
- Works with senior staff to facilitate effective long-term planning and strategy.
- Facilitates intra-departmental collaboration to ensure that all departments are communicating effectively and supporting one another as needed.
- Monitors resource and personnel allocation to ensure departments are appropriately resourced.
- Teaches and trains animal control officers and law enforcement officers about animal cruelty cases and successful techniques for positive outcomes.
- Participates in HR decisions regarding staff, approves salaries, and participates in key hires and terminations.
- Conducts, or participates in, annual reviews for department managers and monitoring of annual operating budget.
- Troubleshoots and strategizes to address departmental and organizational challenges.
- Establishes and maintains relationships with county leaders, community supporters and partners.
- Regularly conducts meetings, tours, and other public-facing opportunities.
- Participates in the Emergency Operations, and, will routinely participate in emergency planning procedures, including review of SOPs and partnership with the Office of Emergency Management
- Works closely with Animal Services Director and represents the Animal Services Director during his/her absence.
RECRUITMENT STANDARDS
Knowledge, Skills And Abilities
- Excellent management and communication skills.
- Highly detail oriented.
- Ability to assimilate a high volume of information across disciplines and departments, providing leadership and support to senior staff and experts in each of those disciplines.
- Ability to creatively problem solve and make and implement decisions quickly and soundly.
- Ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure, while maintaining high morale.
- Ability to work with a wide range of people representing various backgrounds, levels of training, and career stages.
- Able to multitask, offering support to the Animal Services Director.
- Knowledge of methods of caring for animals and of humane methods of disposing of them.
- Knowledge of disease management/recognition and general animal care.
- Knowledge of animal shelter policies and procedures.
- Knowledge of animal restraint, animal temperament and behavior modification.
- Knowledge of animal wellness and practices promoting animal wellness in a shelter setting.
- Knowledge of basic accounting and bookkeeping.
- Knowledge of cleaning techniques, sterilization procedures and basic sanitation rules.
- Knowledge of county ordinances, including personnel and budgeting procedures.
- Knowledge of department policies and procedures.
- Knowledge of disease management, recognition, control, and prevention as it relates to animal care.
- Knowledge of federal and state laws governing the control and welfare of animals, the sheltering of animals, and animal euthanasia methods.
- Knowledge of laboratory practices and physician protocols dealing with rabies.
- Knowledge of laws, rules and regulations applicable to operating an animal shelter and managing personnel.
- Ability to establish and maintain effective working relationships with the general public and other employees.
- Ability to develop short and long range plans.
- Skill in gathering and analyzing complex data.
- Ability to communicate effectively, both orally and in writing.
- Skill in public and interpersonal relations.
- Skill in management and supervision. Ability to establish and maintain effective working relationships with the general public and other employees.
- Ability to make sound decisions and problem solve in a fast-paced environment
- Ability to assign, direct, supervise and evaluate activities of a subordinate.
- Ability to deal tactfully, courteously, and firmly with the public.
- Ability to work afternoons and weekends.
- Ability to keep accurate and detailed records.
Typical Qualifications
MINIMUM QUALIFICATIONS
Bachelor’s Degree in Business Administration, Public Administration or Organizational Management and three years of experience overseeing business operations in an animal welfare organization or company, of which one year in a supervisory capacity;
OR, Associate’s Degree in Business Administration, Public Administration or Organizational Management and five years of experience overseeing business operations in an animal welfare organization or company, of which one year in a supervisory capacity;
OR, High School diploma or GED and seven years of experience overseeing business operations in an animal welfare organization or company, of which one year in a supervisory capacity.
Preferred Qualifications Experience With Animal Welfare Organization Operations.
Supplemental Information
Physical Demands
An employee in this position must be able to physically perform the basic life operational functions of walking, fingering, standing, reaching. The employee must be able to perform sedentary work.
Working Conditions
Work consists of office environment. No adverse environmental conditions.
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (
UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an
Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes
5% into your 401(k) - no match required.
Enrollment in the
State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000
Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Please select the highest level of education you have completed
All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications.
- No formal education
- Some High School, No Diploma/GED
- High School Diploma or GED
- Associate's Degree (AA, AS)
- Bachelor’s Degree (BA, BS)
- Master’s Degree (MA, MS, MBA, etc.)
- Professional degree (JD, MD, DVM, etc.)
- Doctoral Degree (PhD, EdD, etc.)
02
Do you have a Associate’s Degree or higher in Business Administration, Public Administration or Organizational Management?
All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications.
03
How many years of experience do you have overseeing business operations in an animal welfare organization or company, of which one year in a supervisory capacity?
Experience referenced only on a résumé will not be considered. All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.
- N/A or no experience
- Less than 1 year of experience
- 1 year but less than 3 years of experience
- 3 years but less than 5 years of experience
- 5 years but less than 7 years of experience
- 7 years but less than 10 years of experience
- 10 years or more years of experience
04
Guilford County requires employees to reside within a two-hour driving radius of Guilford County. Do you currently meet this residency requirement, or are you willing and able to relocate to meet it if selected? Important: Failure to meet or agree to meet the residency requirement may result in disqualification from further consideration.
- I currently reside within a two-hour driving radius of Guilford County
- I am willing and able to relocate to meet the two-hour residency requirement
- No
05
Please clearly describe your experience overseeing business operations in an animal welfare organization or company, of which one year in a supervisory capacity. Your response must include the agency name(s), job title(s), dates of employment, and a brief summary of your primary duties and level of responsibility.
06
This position requires verification of education through official transcripts. Are you able to provide transcripts upon request?
07
I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.
