New Hanover County’s Tax Department is seeking an experienced Collections Supervisor to lead our Tax Collections team. This role will oversee collection operations to ensure County tax revenue meets the collection targets established by the Budget Office, while maintaining full compliance with applicable tax laws in all daily operations. This position is also responsible for managing collections and other revenue streams for New Hanover County.
Key responsibilities include:- Supervises Tax Collections staff, including Deputy Tax Collectors and the Fiscal Support Supervisor, by assigning and prioritizing work, conducting performance evaluations, ensuring training, and making hiring, disciplinary, and termination recommendations.
- Oversees the collection of current and delinquent taxes to ensure revenue goals are met, including enforcement actions such as foreclosures, garnishments, bank attachments, and sheriff levies.
- Ensures accurate collection, handling, and reconciliation of all tax receipts and other county revenues, including daily and monthly balancing of cash receipts to the tax bank account and timely, accurate processing of refunds.
- Oversees the annual tax billing process for real and personal property, ensures accuracy of tax rates within the system, and manages municipal billing processes.
- Prepares and provides end-of-month collection reports to the Tax Collector for presentation to the Board of Commissioners in accordance with North Carolina General Statutes.
- Manages software updates and testing to ensure system accuracy and leads implementation of tax collection and related county revenue projects.
- Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
- Performs work during emergency/disaster situations.
- Performs other duties of a similar nature or level.
KNOWLEDGE, SKILLS, OR ABILITIES
Knowledge of applicable federal, state, and local statutes; basic computer concepts; accounting principles; general business practices; financial principles; property tax administration concepts; collection procedures.
Skilled in analyzing and resolving conflicts; training and instructing; preparing and making presentations; planning, coordinating, and supervising work of others; Interpreting and applying the applicable statutes in resolving problems; using a computer and all applicable software; negotiating; using basic office equipment; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.* * * *
Hours:
8:00 AM - 5:00 PM, Monday - Friday.Must be available to report for emergency work assignment during emergency situations.Employment Type:
Full-time, exemptSalary Information:
The hiring range for this position is $53,668 - $72,451 annually plus a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations.
New Hanover County offers:- Employer paid 401k contributions;
- Retirement plan through the NC Retirement system;
- Flex time and telework availability, depending on your position;
- Paid sick and personal leave + 13 paid holidays per year;
- Paid parental leave;
- Paid community services leave to give back to our community;
- Education leave to obtain a degree within your line of work;
- Medical, dental, and vision insurance + many other insurance options;
- Onsite, employer-paid health and wellness center;
- Professional development trainings & leadership initiatives;
- Opportunities to make a difference in your community;
- And so much more!
We invite you to explore our careers page at www.nhcgov.com/careers for additional information about why New Hanover County is a great place to work, and to check out our competitive benefits package. Required Education and Experience:- Valid Driver's License (from any state) and good driving record required at time of application.
- Valid North Carolina Driver’s License required by first date of employment with good driving record.
- Certification as a Deputy Collector through the North Carolina Tax Collectors Association.
- Completion of Fundamentals of Property Tax Collections, within one (1) year of hire
- Completion of Fundamentals of Real Estate Listing and Assessing within one (1) year of hire
Applicant Information:After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.All updates regarding an application can be viewed through your applicant portal.In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.