Description
Click here to meet some of the City’s “CAN DO” employees.
Hiring range: $71,409 - $91,407/Year D.O.Q.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.
The City of Fayetteville is currently recruiting for an Assistant to the City Manager - Engagement to serve as a strategic liaison between the City Manager’s Office, residents, City Council, City departments, and community stakeholders to promote service excellence, constituent engagement, and responsive government operations. The position develops and implements action plans related to resident concerns, community engagement initiatives, customer service improvements, and interdepartmental coordination while supporting the City Manager’s priorities and organizational objectives.
Essential Duties & Responsibilities
- Serve as the City Manager’s designee for assigned resident, customer, Council, and community service matters. Represent the City Manager in assigned meetings with residents, neighborhood groups, civic organizations, City departments, Council members, and outside agencies.
- Oversee and manage the City’s Call Center operations ensuring efficient and effective resident interactions; monitor customer service quality, response times, recurring issues, and service trends.
- Track and analyze incoming requests, complaints, and constituent concerns to identify trends, recurring service gaps, and opportunities for operational improvement. Work collaboratively with departments to improve consistency, accountability, responsiveness, and service standards.
- Coordinate resolution of sensitive, recurring, complex, or interdepartmental service issues; identify unique resident concerns requiring additional investigation or information gathering and facilitate collaboration among departments to identify solutions and ensure sustained follow through. Escalate unresolved issues to the City Manager.
- Maintain and manage the City events calendar for efficient planning purposes; assist with and support special events planning and community engagement initiatives for the City Manager’s Office.
- Assist with development, coordination, and implementation of resident engagement programs and special initiatives, including community education and outreach efforts such as Citizens Academy or similar programs.
- Participate in the development and implementation of goals, objectives, policies, and priorities for the City or department; identify resource needs and recommend modifications or improvements. Participate in strategic planning processes, organizational initiatives, and special projects; assist with assigned projects and programs as needed.
- Compose, compile, prepare, reviews and presents reports, briefings, summaries, correspondence, and follow-up communications for the City Manager, City Council, senior staff, residents, and community stakeholders.
- Participate in the selection of assigned staff; provide or coordinate staff training; work with employees to correct deficiencies and improve performance.
- Ensure compliance with applicable ordinances, rules, regulations, laws, departmental procedures, and personnel policies.
- Provide staff support for a variety of boards, commissions, committees, and community groups.
- Attend and participate in professional and community group meetings; stay informed regarding new trends, innovations, and best practices in public administration, customer service, community engagement, and local government operations.
Minimum Qualifications
For a complete job description, click here.
Experience
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Four years of increasingly responsible experience in public administration, business administration, community engagement, constituent services, communications, project management, or related work. One year of lead or supervisory responsibility is preferred.
Training
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in public or business administration, communications, political science, organizational leadership, or a related field. A Master’s degree in public administration or related field is preferred.
Required
LICENSING & CERTIFICATIONS:
Possession of an appropriate valid driver’s license and the ability to maintain insurability.
Preferred
None.
- SBI/Fingerprinting Criminal History Record Check Requirement: To comply with Sessions Law 2025-16, applicants offered a position with the City may be subject to a criminal history record check of State and National Repositories of Criminal Histories conducted by the State Bureau of Investigation (SBI) in accordance with G.S. 143B-1209.26. The City may consider the results of these criminal history record checks in its hiring decisions.
From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check, and driving history check.
An Equal Opportunity Employer
Health And Dental Insurance
The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.
Employer Paid Leave
Vacation Leave
Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service
and the number of hours an employee is scheduled to work.
Sick Leave
Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours
scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without
limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.
Holidays
The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an
additional holiday is provided making for 13 paid holidays.
Bereavement
Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or
attend a funeral or memorial service of a family member.
Retirement
The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC
Local Governmental Employees’ Retirement System, administered by the State of North Carolina. Regular employees
scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member
of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.
Deferred Compensation Plans
To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These
programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a
portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k)
plan and NC 457 plan; both administered by Empower. The City currently contributes 3% of base salary to an eligible
employee’s NC 401(k) account with a proposal, but must be approved by Council, to increase to 4% for Plan Year 25/26.
Cafeteria Plan / Supplemental Benefits
Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:
- > Flexible Spending Accounts (FSAs) – Healthcare and Dependent Care Reimbursement Accounts (pre-tax)
- > Short-Term and Long-Term Disability Insurance
- > Optional Life & Accidental Death & Dismemberment
Death Benefit
The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the
employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided
by the NC Retirement System that is equal to the highest 12 months’ salary in a row during the 24 months before death, no
less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.
Pay Periods / Deduction For Benefits / Direct Deposit
City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.
Employee Assistance Program
The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance
on legal, financial and personal issues affecting your health, relationships and job.
01
Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position at the time of application.
- I have read and complied with the above statement.
02
Are you a current City of Fayetteville employee?
03
Have you held an out-of-state driver's license (other than NC) in the past 3 years?
04
Do you currently possess a valid driver's license?
05
Do you currently have an acceptable driving record in accordance with the City of Fayetteville driving standard? Click here to view the City of Fayetteville's driving standard's list of an unacceptable driving record criteria.
06
This position requires meeting and maintaining vehicle insurability with the City of Fayetteville. Are you willing to accept this condition of employment?
07
Please indicate the highest degree you currently possess.
- Master's Degree or higher
- Bachelor's Degree
- Associate's Degree
- None of the Above
08
From the list below, please indicate the major coursework of your highest degree.
- Business Administration
- Communications
- Organizational Leadership
- Political Science
- Public Administration
- Other Related Field
- None of the above
09
If you selected "Other Related Field" in the previous question, please list below the major coursework for your degree (If this question does not apply, please type N/A in the space provided below).
10
How many years of increasingly responsible experience in public administration, business administration, community engagement, constituent services, communications, project management, or related work do you have?
- 8+ years
- 6 - 7 years
- 4 - 5 years
- 2 - 3 years
- One year or less
- None
11
Briefly describe your experience in public administration, business administration, community engagement, constituent services, communications, project management, or related work (If this question does not apply, please type N/A in the space provided below).
12
How many years of lead or supervisory responsibility do you have?
- 3+ years
- 1 - 2 years
- Less than one year
- None
13
Please select the number of employees you have had the opportunity to supervise?
14
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED! You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following:
- Drivers License Number
- Employer information including salary, address, phone number, supervisor name, and reason for leaving for each employer
- Complete Education History (including High School)
- A complete 10-year history to include gaps you have had between employment and/or school attendance. Example: Office Assistant 1/2011 – present The Company 123 Hay Street Fayetteville, NC 28301 (910) 555-5555 Unemployed 6/2004 – 12/2010 Unemployed Student 12/2000 - 6/2004 My High School Fayetteville, NC 28301 Applications without a 10-year history and all the required information will be considered incomplete and will not be processed. Please take a moment to review your application for completeness.
- I have read and understand the above statement
- Required Question
