Business Analyst (Business Professional II) - R20925

Sarasota County Government • Full-time • Sarasota, Florida, United States • $64.81k - $87.53k / year • 9h ago

Start Here. Grow Here. Stay Here.

Join Sarasota County's Planning & Development Services Administration Team as a Business Analyst (Business Professional II) and help drive the technology and business solutions that support essential County services. In this highly collaborative role, you'll partner with business teams, IT professionals, and software vendors to improve business processes, support enterprise applications, and ensure technology solutions meet the needs of both employees and the community. If you enjoy solving complex problems, working on impactful projects, and making systems more efficient, this is an excellent opportunity to grow your career.We're looking for a motivated professional with experience in business analysis, quality assurance testing, application support, and process improvement. Experience with enterprise software implementations, SQL reporting, ITIL practices, or government platforms (such as Accela) is a plus - but we're equally interested in candidates with transferable experience and a passion for learning. Strong communication, analytical thinking, and customer service skills are key to success in this fast-paced role. If you're ready to make an impact while working alongside a dedicated team, apply today and help shape the future of technology at Sarasota County!

About the Position

In this role, you will be responsible for...

Project Coordination & Technical Leadership:

Support software implementation projects, system upgrades, and enhancements while keeping projects on track and stakeholders informed.
Coordinate testing activities with business partners, vendors, and technical teams to ensure successful project delivery.
Gather business requirements, facilitate stakeholder meetings, and recommend process improvements that enhance efficiency.
Partner with management to prioritize system enhancements, resolve issues, and support project planning.
Serve as the primary liaison between users, IT staff, and vendors to ensure effective communication and issue resolution.

Quality Assurance & Application Support:

Develop and execute test plans, user acceptance testing (UAT), and other quality assurance activities to ensure reliable system performance.
Analyze business processes, document requirements, and validate system functionality against business needs.
Troubleshoot application issues, support enterprise systems, and collaborate with technical teams on enhancements and defect resolution.
Create and maintain system documentation, user guides, reports, and data validation tools to support ongoing operations.
Provide production support, including participation in an on-call rotation, while staying current on industry trends and best practices.

Partnerships, Customer Service, & Training:

Deliver exceptional customer service by assisting users with application support, troubleshooting, and process guidance.
Train and support end users and staff on system functionality, business processes, and testing procedures.
Build strong working relationships with internal departments, external partners, and software vendors.
Learn and understand customer operations to identify opportunities for improved system performance and user experience.
Participate in cross-functional initiatives that support departmental and organizational goals.

About the Schedule

Work Hours:

Full-time, 40 hours per week.
Typical Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m. (no weekends!)

As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.

About You

To be considered for this role, you must have the following:

Bachelor’s degree from an accredited college or university in Information Technology, Business Administration, or a related field with 2+ years of related experience.
OR: 6+ years of professional job-related experience may substitute for formal education at the discretion of management.

NOTE: 30 college credits are considered equivalent to one year of college.

The ideal candidate has the following knowledge, skills, and/or abilities:

Please note that these are not requirements but bonuses for your consideration.

3+ years of experience in business analysis, quality assurance, software testing, or enterprise application support.
Experience gathering business requirements, supporting software implementations, and improving business processes.
Working knowledge of SQL, reporting tools, and software testing methodologies, including user acceptance testing (UAT).
Familiarity with government software platforms (such as Accela), ITIL practices, or change management principles is a plus.
Strong analytical, problem-solving, communication, and customer service skills with the ability to manage multiple priorities and work independently.

Physical Demands: Employees in this role must occasionally lift and/or move up to 20 lbs.

About Everything Else

Starting Pay Range: $64,812.80 (minimum) up to $87,526.40 (midpoint)

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