Class Title
False Alarms Coordinator work activities are divided into three categories.
Duties
- Assist customers with questions concerning their alarm accounts by telephone, in person, e-mail and mail.
- Research and bill all unassigned false alarm calls.
- Bill assigned false alarm calls.
- Compose collection letters for false alarm accounts with balances over $250.00.
- Monitor and research problem properties and notify alarm users and alarm companies of findings.
- Investigate questionable billing as it pertains to residences or businesses.
- Research and resolve all returned false alarm billing. Handle and manage all false alarm and written correspondence.
- Review all alarm calls and research necessary alarm calls by day of the week for every day of the month.
- Handle all adjustments to false alarm billing due to equipment fault or failure.
- File and maintain all related alarm call history paperwork for the alarm billing program.
- Provide monthly reports to the Deputy Chief of false alarm account balances over $1000.00 & City and State entities with false alarm balances to the City Attorney's Office.
- Coordinate with the Data Processing department for computer software problems, such as adjustments on for customer's accounts whose balance is not reflected accurately.
- Coordinate with Finance Department for customer payment issues. Complete and submit false alarms monthly report by gathering information from various current and previous reports.
- Drafts correspondence as needed.
- Audit systems to maintain its integrity.
- Keep abreast of ordinances, changes needed and make recommendations of policies and procedures.
- Input alarm work orders.
- Identify training needs and host meetings between SPD and alarm companies.
- Send error reports to USD for corrections.
- Liaison between Shreveport Police Department, revenue, alarm companies and citizens.
- Prepare and conduct bi-annual meetings: Alarms Industry Meeting. Prepare information conducive to improving relations and response time of alarm businesses and SPD. Provide representatives with current and historical statistics.
- Plan goals and objectives for alarm unit. Report the status of goals and objectives through the chain of command.
Minimum Qualifications
- A Bachelor's degree in Business Administration or related field and and/or four (4) years of work related experience in administrative work, to include researching and resolving of citizen complaints as they relate to billing issues. Two (2) years of experience in a supervisory capacity is required.
- The ability to conduct surveys, investigations, analyze alarm problems and establish procedures and protocols.
- Knowledge of Microsoft applications to include Word, Excel, PowerPoint and Access.
- The ability to establish and maintain effective working relationships with city employees, department heads, and the general public.
Physical Requirements
- Sedentary position; requires extensive typing and use of computer, printer and other office equipment.
- Frequently required to sit, talk, or hear. Occasionally required to walk; use hands to finger, handle or operated objects, tools or controls; reach with hands and arms.
- Specific abilities required by this job include close vision, ability to adjust focus, and the ability to sustain prolonged visual concentration.
- Requires the ability to operate, maneuver and for provide simple but continuous adjustment on equipment, machinery other office machines, and or materials used in performing essential functions.
- Ability to coordinate eyes, hands, feet and limbs in performing slightly skilled movements such as typing and to operate various pieces of office equipment.
- Ability to recognize and identify degrees of similarities and differences between characteristics of colors, shapes and textures associated with job-related objects, materials and tasks.
- The employee must exert light physical effort in sedentary to light work, occasionally involving lifting, carrying, pushing, pulling, crouching, crawling, kneeling, stooping and or moving up to 50 pounds.
- Job must be performed with or without accommodations.
Work Environment
- The noise level in the work environment is moderately quiet.
- Ability to work under generally safe and comfortable conditions where exposure to environmental factors such as repetitive computer keyboard use, irate individuals and intimidation may cause discomfort and poses limited risk of injury.
- The employee is occasionally but not regularly subject of adverse environmental conditions including but not limited to, dust chemicals, smoke extreme temperatures, small spaces, heights noise, hazards and atmospheric conditions.
The City of Shreveport offers many benefits including vacation and sick leave, health, dental and vision insurance, 10 paid holidays per calendar year and long term disability.
01
Do you have a Bachelor's degree in Business Administration or related field?
02
How many years of experience do you have in work related experience in administrative work, to include researching and resolving of citizen complaints as they relate to billing issues?
- No experience
- Less than 4 years of experience
- At least 4 years of experience but less than 6 years
- At least 6 years of experience but less than 8 years
- 8 or more years of experience
03
Please list the name of the company and provide dates of employment where you obtained this experience and the duties that you performed? (If there is more than one company, please list each separately). Company: Duties: Dates: Please DO NOT TYPE "See Resume"
04
How many years of supervisory experience do you have?
- No experience
- Less than 2 years of experience
- At least 2 years but less than 4 years of experience
- At least 4 years but less than 6 years of experience
- 6 or more years of experience
05
Please list the name of the company and provide dates of employment where you obtained this experience and the duties that you performed? (If there is more than one company, please list each separately). Company: Duties: Dates: Please DO NOT TYPE "See Resume"
