HIRING RANGE: $23.78 - $27.35 hourly; $49,471 - $56,891 annually
Open until filled
This posting is for a Telecommunicator role, the schedules can vary based on the need of the vacancy that is being filled.
The schedules that may be assigned are as followed:

Day Shift - 5:30am to 5:30pm

Mid Shift - 12pm to 12am ($0.75/hour shift differential)

Night Shift - 5:30pm to 5:30am ($1.50/hour shift differential)

GENERAL STATEMENT OF DUTIES

Operates telecommunication equipment in the receipt and transmission of police, fire, and other calls
performs related duties as required

DISTINGUISHING FEATURES OF THE CLASS

Telecommunicators perform responsible technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders, or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift
Employees in this class receive complaints and other forms of communications from the general public and where appropriate, contact the units to be dispatched, giving the type and location of the emergency and other pertinent information
Work involves the intensive use of computer systems and related interfaces
Work is performed under the supervision of a telecommunications shift supervisor

ESSENTIAL JOB FUNCTIONS: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position.

Receives incoming calls on multi-band, multi-channel telecommunications equipment
classifies as to nature and type of emergency or call
Obtains precise and detailed information usually from distressed individuals to ensure an appropriate course of action
Dispatches appropriate public safety personnel and equipment
Responds to requests from the general public for information concerning full range of available public services or routes calls to appropriate department, division or person
Records demographic and other identifying data for each call received according to the and nature of emergency or non-emergency
Operates computer terminals for DCI (Division of Criminal Information) and departmental computer system
Enters and extracts data needed for investigative purposes by police or others authorized to receive such data
Receives and dispatches E911 calls, operates E911 equipment, including systems for telecommunication with the deaf
Operates computer terminal for Computer Aided Dispatch (CAD)
Decides if incoming calls should be referred to other local jurisdictions or if other state or local law enforcement, medical or fire personnel should be requested
Receives and dispatches police and fire calls for the City of Kannapolis
Monitors CCTV
Performs related duties and assignments as directed by the department

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Thorough knowledge of internal procedures for documenting and responding to all requests for assistance
Thorough knowledge of the geographical and topographical features of the City of Kannapolis and surrounding area
Thorough knowledge of the City of Kannapolis infrastructure to include transportation routes, major buildings and residential areas
General knowledge of telecommunications equipment used in law enforcement or public safety environments
General knowledge of public safety policies and procedures for responding to emergencies
Ability to operate technical, computerized equipment
Ability to communicate precisely with a high degree of accuracy and clarity
Ability to deal with the public courteously and professionally under stressful conditions
Ability to exercise good judgment and emotional maturity under stressful conditions
Ability to recognize potentially dangerous situations based on verbal descriptions
Ability to work longer hours on rotating or permanent shifts, with occasional overtime as required to ensure the continuity of emergency communications
Ability to maintain confidentially of sensitive information

ACCEPTABLE EXPERIENCE AND TRAINING

Graduation from high school and some experience in radio dispatching or public safety telecommunications work requiring computer skills and voice communication is preferred or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities

ADDITIONAL REQUIREMENTS

Must be 18 years or older at the time of employment
Must possess or be able to obtain by the time of hire, a valid North Carolina driver's license
Must be a US Citizen and able to read, write, and speak the English language
Must be able to acquire and maintain a valid certification from the NC Division of Criminal Information as a DCI Terminal Operator in all required modules

JOB RELATED PHYSICAL ACTIVITY REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions and are not all-inclusive
Reasonable accommodations may be made to enable individuals with qualifying disabilities to perform the essential job functions
This position involves primarily sedentary work exerting up to 25 pounds of force occasionally and less force frequently
Physical activity related to this position may include stooping, kneeling, crouching, sitting, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions
Sufficient visual acuity is required to prepare and analyze data and figures, operate a computer terminal, and reading
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Sufficient audial acuity is required to effectively communicate via public safety radio and telephone systems
An employee in this position will not be substantially exposed to adverse environmental conditions

NOTE

Successful applicants must be able to perform ALL the above functions, unassisted and at a pace and level of performance consistent with actual job requirements
Successful applicants must be able to pass a thorough background investigation, qualifications appraisal interview, drug screen, and medical examination

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