Pitkin County Library is seeking a library assistant to aid in the library circulation and technical services departments. Under general supervision, a Library Assistant helps with library-related technology questions, helps circulate items, and assists with processing new materials. This public-facing library position is perfect for anyone with excellent customer service and interpersonal skills and is comfortable with technology; the successful candidate will be a dynamic, self-motivated individual, who has great attention to detail, is well-organized, and can concentrate for long periods of time. No library experience is necessary; training will be provided. This position will be scheduled to work Tuesday-Saturday.
Performs technical and administrative duties using knowledge of County Library policies and procedures and experience with technology systems.
Provides customer service to Library patrons; responds to inquiries and requests for information; explains Library programs, procedures, and services; resolves customer service issues; interprets and explains library policies, procedures, rules, and regulations to staff and patrons.
Processes printed and digital media requests; researches multiple databases to determine availability of items and correct source of borrowing; administers checking in and out procedures for Library materials; creates new patron records; assists with circulation functions, compiles library usage and material circulation data, and generates reports.
Trains clients in use of computerized resources, including use of the internet and the library catalog.
Repairs library materials; prepares library material for shelving and circulation; identifies materials that require repair/maintenance.
Promotes Library programs and services to local community agencies, advocates, and citizen groups.
Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.
Up to 1 year of library experience and one year of experience in customer service.
High School Diploma or GED required; Associate’s degree preferred.
Complete new-hire training packet within 6 months to 1 year of hire.
Complete PCL Library Academy courses.
Knowledge Of:
General office policies and procedures.
Records management principles and practices.
Customer service techniques.
Basic accounting and budgeting principles and practices.
Skill In:
Organizing and prioritizing work to meet deadlines and accomplish tasks.
Typing and entering data with speed and accuracy.
Microsoft Office Products and Google Suite.
Establishing and maintaining effective working relationships.
Communicating clearly both verbally and in writing.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.
