Assistant Director - Parking (Management Services Administrator)

City of Norfolk • Interim • VA 23510, VA • $79.20k - $90.88k / year • 3d ago

Norfolk, Virginia stands as America's most genuine and urban waterfront city. As the home to the world's largest naval station and the epicenter for business, arts, and culture in Coastal Virginia, Norfolk has been recognized by numerous publications as an ideal place to live, work, enjoy, and raise a family. Employment with the City of Norfolk presents a unique opportunity to significantly impact the lives of others. With our dedication to competitive compensation and a robust retirement package, you can contribute positively to your community while also achieving personal success. Join a compassionate workplace that celebrates diversity, authenticity, and a shared commitment to enhancing the lives of our residents.

The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 12 lots and more than 500 on-street parking spaces. The Division manages approximately 14,000 monthly parking customers; approximately 4,000 Residential Parking Permit Program customers located in 23 residential areas; and provides parking programs and services for Amtrak, Carnival Cruise Line, Norfolk Admirals, Norfolk Tides, and for individuals attending over 600 special events and festivals per year.

Assists the Parking Director by contributing to the achievement of the organization's mission through efficient and effective daily operations, implementation and follow through of the Parking Division’s guiding principles which are aimed at improving the organization's performance in operations and service excellence. Development and implementation of action plans designed to support comprehensive, innovative and customer-centered parking initiatives, follow up on efficiency of the operation daily and control and monitor expenses. Assists in the management and oversight of the Parking Division including the management of personnel and payroll, public relations, and community outreach, departmental administrative support, training, and special events coordination and the planning, development and implementation of special projects and/or programs. Effective communication, time management and timely project completion skills are vital.

Reporting to the Parking Director, the position supervises the day-to-day operations of the Parking Division and its three units, Parking Garage Operations, Parking Enforcement, and Parking Maintenance. In the absence of the Director, the incumbent will supervise the Customer Service Center, Parking Information Technology, Parking Revenue Collection Systems and Maintenance, and administrative staff. Direct and delegate the work of lower-level managers and employees. Performs performance evaluations on employees who directly report to the position.
Develops and directs the formulation of parking policies for on-street parking and off-streetparking enforcement.
Contributes to the creation and implementation of strategic plans and goals that align with the City’s core values. Measures the plan effectiveness in relation to the division’s goals. Modifies plans and goals, as necessary, keeping the best interests of the division, the department, and the
city in mind.
Supervise and manage Division units by introducing industry’s best practices as well as aligning operations to AGILE principles and increasing overall organizational performance and productivity.
Works directly with the Parking Director in developing the short-term and long-term strategic goals of the Parking Division in support of Citywide economic development, cultural, and quality of life initiatives.
Supervises and plans division activities by conducting and attending various meetings, assigning tasks to staff, conducting discussions on the handling of activities and assignments, and conferring with staff concerning goals and objectives.
Analyzes data related to parking usage, violations, and enforcement trends to improve operations. Oversee data creation and distribution to evaluate effectiveness of improvement through continuous monitoring of achievement levels to improve departmental performance.
Supports the creation, implementation, and enforcement of the policies and procedures that govern the division. Make exceptions to and/or modifies the division’s policies and procedures based on specific situations.
Ensure a well-managed government through sound financial management practices in support of budget development and day-today financial operations.
Works closely with other internal departments to identify, evaluate, recommend, and support cost effective and innovative solutions for all aspects of the parking division’s functions and operations while continuing to maintain the highest level of customer service to internal and external
customers.
Works collaboratively with the Department of Communications and Marketing and Communications as well as serving as the direct liaison with other City departments and outside agencies. Promotes public relations by addressing inquiries and offices, and preparing and reviewing correspondence, and performing site visits related to projects and/or complaints.
Manage various personnel actions including, but not limited to, hiring, payroll approval, disciplinary actions, policy enforcement, performance evaluations, scheduling, role generation/guidance and instruction / onsite oversight of management team.
Carries out complex special projects and develops reports for review by the Parking Director and Department Director.
Act as the Parking Director when the Director is absent. Serves as a representative of the division and city by attending meetings, serving on committees and attending business functions as needed.

Preferred Education:

Work requires broad knowledge of accounting, economics, budgeting, business administration, advanced statistics, or finance. Knowledge is normally acquired through four years of college resulting in a bachelor’s degree or equivalent.
Master’s degree in business administration, public administration, or a related discipline preferred.

Minimum Work Experience:

Requires a minimum of five (5) years of progressively responsible leadership experience in parking or related operations within a large, complex municipal environment.
Demonstrated experience managing parking for large operations, special events, and customer-facing services.

Knowledge (Technical):

Parking systems in a large, complex municipal or campus system environment.
Parking operations, including permit administration, pricing models, allocation, enforcement coordination, and communications.
ADA compliance with parking facilities.
Sustainability practices, including fleet electrification, charging infrastructure, and alternative transportation.
Event parking planning and traffic management for large-scale, high-volume events.

Work Experience (Scope of Operational Responsibility)

Five years of oversight of parking operations/maintenance management experience; or an equivalent combination of education and experience.
Oversight of a parking system consisting of multiple garages and surface parking lots.
Leadership of long-term capital and infrastructure planning initiatives.
Fostering a culture of accountability, service excellence, inclusion and continuous improvement.
Leading, developing, and managing a workforce of approximately 82 FTEs.
Ability to create an environment that encourages teamwork, consensus-based problem solving, and effective diplomacy.
Demonstrated skill in coordinating and prioritizing tasks, resolving complex problems, negotiating solutions, and ensuring appropriate deployment of resources.
Excellent oral and written communication skills, including the ability to present complex information clearly and effectively to diverse audiences.
Demonstrated analytical, quantitative, and research skills.
Proficiency with Microsoft Word, Excel, and PowerPoint.