CUSTOMER ACCOUNT REPRESENTATIVE
City of Salina, Kansas
Water Customer Accounting Department
Part-Time · Permanent
Apply Directly with the City of Salina
Apply: jobs.salina-ks.gov
The role of Customer Account Representative is an exceptional opportunity for individuals eager to develop a solid career in municipal finance & customer service. Focused on maintaining essential customer accounting records & coordinating service requests, the position offers invaluable experience in financial management & problem-solving. In Salina, Kansas, this position not only enhances community service delivery but also elevates a professional profile through hands-on involvement in critical municipal functions. The role is perfect for those looking to expand their financial acumen & customer interaction skills, providing a dynamic & influential platform to grow professionally while making a tangible impact on the community. It is an exciting career path for those who thrive in dynamic environments requiring multitasking & precision.
Career Advancement: Customer Account Representative Lead, Data Technician
On-the-Job Training: Experienced staff provide invaluable guidance in navigating the complexities of financial record-keeping & customer service, ensuring proficiency in maintaining & balancing water customer accounting records. Through ongoing mentorship, employees gain significant exposure to billing procedures & financial statement preparation, fostering a thorough understanding of municipal finance operations. The supportive learning environment encourages employees to ask questions & explore best practices in policy explanation & customer interaction, which is pivotal for those set on mastering the art of customer relations within a government setting.
Duties:
· Maintains & balances the water customer accounting records.
· Prepares & enters data in the computer for customers; receives customer service requests & enters into computer.
· Answers inquiries & provides customer service in-person & via telephone.
· Performs daily cashiering duties with high level of cash handling accuracy; accepts cash, checks, & credit cards; accurately counts back change during all cash transactions.
· Prepares water customer accounting financial statements; makes deposits, reconciles cash drawers; routinely handles a large amount of money.
Education:
· High school diploma or G.E.D.
Experience:
· Two (2) years of experience in bookkeeping, customer service, or clerical work.
· One (1) year of cashiering work handling many daily transactions as well as experience accurately balancing cash drawers.
· Must have excellent telephone communication skills & the ability to handle multiple tasks in a busy office.
· Ability to type at a minimum of 40 wpm.
Work Type:
· Light, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible a.m. ount of force constantly to move objects.
· This position sits about 75 percent of the time.
Equipment:
· Computer, copy machine, fax machine, inserting machine, printer, telephone, & ten-key calculator.
Hours:
· Monday 11:00 a.m. - 5:00 p.m.= 6 hours
· Tuesday, Wednesday, Thursday & Friday 11:30 a.m. -5:00 p.m. = 5.5 hours/day
· Total: 28 hours
Starting Pay DOQ EOE:
· $18.26-19.17/hr.
· $26,587-27,912/yr.
· Additional $1.50/hour paid for hours worked after 6:00 p.m. & before 6:00 a.m.
Paid Time Off:
· 24 hours of vacation available upon hire; additional 24 hours earned during the year (48 hours in first year).
· 48 hours of sick leave during first year.
Benefits:
· Part-time position is eligible for certain employee benefits.
Benefits Summary
Position Description
Application Deadline:
• Until filled
Apply Directly with the City of Salina
Apply: jobs.salina-ks.gov
Important: Uploading a resume or profile through this platform does not complete your application. You must complete an application for employment directly with the City of Salina to be considered.
Contact Information:
City of Salina
Human Resources Department
Office: 785-833-8018
Email: human.resources@salina.org
Website: salina-ks.gov
The City of Salina is an Equal Opportunity Employer & Drug-Free Workplace.
