Occupancy Specialist (Multiple Positions)
Job ID: 107727
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. https://www.clackamas.us/countyadmin/spirit
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This position will remain open until filled. The first application review will be on Monday, January 6, 2024. We reserve the right to close this recruitment at any time on or after that date.
PAY AND BENEFITS
Annual Pay Range: $48,941.09 - $61,718.87
Hourly Pay Range: $25.097997 - $31.650705
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with http://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal days per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
This is a full time County position represented by the Housing Authority Employee Association.
https://dochub.clackamas.us/documents/drupal/58716e13-6013-46a6-8bba-7f648d6ed445
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
Do you believe housing is a fundamental right and want to make a meaningful difference in the lives of our community's most vulnerable populations? Join the Housing Authority of Clackamas County (HACC) as an Occupancy Specialist, a role that directly contributes to housing stability for homeless, disabled, and low-income residents in Clackamas County.
We are hiring multiple Occupancy Specialists to join a dynamic and mission-driven team. This is more than a job—it is an opportunity to be part of the solution.
What You Will Do
As an Occupancy Specialist, you will be the bridge between housing programs, landlords, and clients. You will:
• Provide critical support by determining program eligibility, calculating rents, and approving leases;
• Ensure housing stability for diverse populations, including low-income families, veterans, individuals with disabilities, and victims of domestic violence;
• Collaborate closely with landlords and community partners to address housing challenges, fostering a sense of teamwork and shared responsibility; and
• Navigate complex scenarios using critical thinking, problem-solving, and trauma-informed care practices.
Your Day-to-Day Responsibilities
• Conduct client interviews to verify eligibility and changes in family composition or income.
• Calculate and process rental payments, prepare lease agreements, and negotiate with landlords.
• Mediate disputes between tenants and landlords while ensuring compliance with lease obligations.
• Investigate and address potential program abuse or noncompliance.
• Maintain accurate electronic and physical records in compliance with HUD guidelines.
• Stay informed about changes in regulations, policies, and tenant laws.
What We Are Looking For
• We need compassionate, adaptable, and organized professionals strongly committed to public service. Ideal candidates will:
• Thrive in a fast-paced environment managing a large caseload;
• Demonstrate excellent communication skills with tenants, landlords, and social service agencies;
• Have knowledge of housing assistance programs, federal and state regulations, and Oregon landlord-tenant law; and
• Exhibit strong customer service and conflict resolution skills, including de-escalation techniques.
Occupancy Specialists are key in connecting people to safe, affordable housing solutions that improve their quality of life. You will join a collaborative culture rooted in equity, inclusion, and social justice, surrounded by colleagues who share your passion for service. With ongoing training and development opportunities, you will stay current on regulations and grow professionally in a supportive workplace that values your contributions and fosters your success.
At HACC, we are dedicated to creating a workplace where everyone feels valued, supported, and included. We recognize the importance of diversity and actively work to promote equity and challenge practices that impede social justice, fostering a sense of shared values and commitment.
Ready to Join Us?
If you are driven by purpose and ready to contribute to our mission, apply today! Together, we can make a meaningful impact on our community.
Required Minimum Qualifications/ Transferrable Skills:*
• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position.
• Strong communication and interpersonal skills
Preferred Special Qualifications/ Transferrable Skills:*
• Knowledge of promoting fairness and an understanding of racial equity, with practical experience incorporating these principles into your work supporting diverse populations
• Transferable work experience can be in housing programs, case management, residential services, property management, or other social services
• Experience working with YARDI or other Housing Authority database software
• Experience performing data entry and handling confidential documents
• Experience working with low-income families and maintaining a client caseload
• Experienced in fast-paced environments with a keen eye for detail in process-heavy workflows
• Knowledge of housing regulations, procedures, and landlord/tenant laws
• Knowledge of basic accounting principles and practices
Pre-Employment Requirements:
• Must pass post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
Duties may include but are not limited to:
• Gathers information from clients to determine eligibility regarding income and family composition changes; answers questions and provides information/referrals to current and prospective landlords or property managers; interacts with various social services agencies to exchange or verify information on clients.
• Completes annual reviews on clients under our Housing rent assistance programs; reviews proper verification of income, assets, medical, and child care; reviews notification to landlord and tenant; negotiates rents with landlords in accordance with Annual Adjustment Factors, Rent Reasonableness, and Fair Market Rents; calculates rents and prepares rent change notification, lease rider, and lease as required; mails forms to landlord and tenant.
• Respond to income and family composition change requests; generate verification requests and/or complete verification with the appropriate agency/employer; prepare rent change notification and payment adjustment form, when necessary, for the landlord and tenant to receive additional payments.
• Updates verification on income and family composition changes generated by eviction or tenant choice; notifies accounting of the cut-off date of payment; generates a payment adjustment form for pro-rated rent payment; confirms the move-out date with the previous landlord.
• Ensures tenant compliance with leases and certificate/voucher obligations; mediates complaints and lease violations between tenant and landlord/owners; provides accurate information and knowledge to tenant and landlord/owners questions, disputes, program rights, and responsibilities; generates appropriate correspondence regarding eviction/termination of assistance; assists in collecting rent, sundry charges and damage claims.
• Monitor, investigate, and report program abuse or fraud allegations and assist in resolution as directed; review public records; issue program warning or notice of termination as warranted; prepare hearing and eviction/termination information and represent the Housing Authority at informal hearing and eviction/termination proceedings if requested.
• Reviews updated materials regarding regulations, procedures, and landlord/tenant laws; enters data on client information; prepares required reports; remains current on occupancy, Housing Quality Standards (HQS), National Standards for the Physical Inspection of Real Estate (NSPIRE), and Housing Authority regulations and policies.
• Establishes, maintains, and updates various logs and books related to the orderly maintenance of records; ensures all computer records of all tenant caseloads are accurate and current; promptly and accurately maintains all file documentation.
• Attends required training to ensure staff compliance with Housing Authority, federal, state, and local policies and guidelines.
WORK SCHEDULE
This position is included in the county's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
• http://www.clackamas.us/
• http://www.clackamas.us/onboarding/
• https://www.mthoodterritory.com/
ABOUT THE DEPARTMENT
The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County.
http://www.clackamas.us/housingauthority/
The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.
Housing and Community Development Division (HCD) is a Division of the https://www.clackamas.us/h3s.
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.
https://www.clackamas.us/h3s
RECRUITING QUESTIONS?
James Callahan, Recruiter
mailto:JCallahan@clackamas.us?subject=RECRUITMENT%20QUESTIONS
To apply, visit https://apptrkr.com/5863692
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