The City of Fort Myers strives to be an employer of choice and most of our employees turn jobs into long term careers. The salary shown in the job description is the full range for this position from entry to later career.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

FLSA Status: Non-Exempt Safety Sensitive: NO Level II Screening: NO

Under the general direction of the Utilities Accounting Supervisor, this position is responsible for the accurate and timely processing of the monthly utility bills for water, sewer, and solid waste collection for the City of Fort Myers. This job has no supervisory responsibilities.

Responsibilities and Reporting During an Emergency Situation:

Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

Non Essential Employees will not be required to work during a declared emergency. The employee’s Department Head will determine when the employee will be required to work.

Perks and Benefits

Free city-paid employee health coverage, additional for spouse or family
3 weeks Paid Time Off (sick & vacation)
13 paid holidays
Pension plan & optional Deferred Compensation
City-paid life insurance
Optional Vision, Dental, and Disability Insurance
Tuition reimbursement
On-site Gym facility
And much more!

Responsible for running the end-of-day reports to review daily transactions.
Responsible for obtaining water meter reads from the AMI system, reporting AMI analytics to department and supervisors, provide reports and analysis from the AMI system, analyze statistical data for trends and indicators to ensure proper and accurate billing.
Review reports for accuracy before utility/sanitation bills are calculated.
Responsible for processing of printed bills and ensure they are mailed on a timely basis.
Run monthly reports to verify balance information and clear for the next month’s billing cycle.
Responsible for generating and completing the work orders.
Enter and balance sanitation weight tickets.
Preparation and maintenance of the annual Solid Waste tax roll.
Assist with the Utilities/Solid Waste audit.
This position requires regular and reliable attendance and the employee’s physical presence at the workplace.
Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of bookkeeping and clerical accounting principles, practices, and terminology.
Knowledge of modern office procedures, methods, and equipment including computers, typewriters, printers, copiers, and telephone answering devices.
Knowledge of principles of business letter writing and basic report preparation.
Knowledge of Mathematical principles.
Skill in the methods, procedures, practices, and terminology used in billing and financial record keeping work.
Skill in computer applications such as word processing, spreadsheets, and statistical databases.
Ability to establish and maintain effective working relationships not limited to employees, customers, and outside vendors.
Ability to learn basic programs and services of the organization relating to service fees, billing, and account maintenance.
Ability to perform responsible bookkeeping, clerical accounting.
Ability to understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Ability to understand, interpret and apply general and specific administrative and departmental policies and procedures.
Ability to exercise tact and judgment in responding to inquiries and resolving complaints and problems.
Ability to make mathematical computations rapidly and accurately.
Ability to find and reconcile discrepancies in balancing accounts.
Ability to maintain records and reports.
Ability to operate and use modern office equipment including a computer and various software packages.
Ability to operate 10-key calculator by touch.
Ability to work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Ability to communicate clearly and concisely, both orally and in writing.

High School diploma or GED.
Two years’ experience in utilities billing or related work, or an equivalent combination of education, experience, and training that provides the required knowledge and abilities.

This work typically requires the following physical activities to be performed.

Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
Reaching – extending hands or arms in any direction.
Repetitive Motion – substantial movements of wrists, hands, fingers.
Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
Standing – for sustained periods of time.
Crouching – bending body forward by bending leg, spine.
Feeling – perceiving attributes of objects by touch with skin, fingertips.
Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
Talking 1- expressing ideas by spoken word
Fingering – picking, pinching, typing, working with fingers rather than hand.
Grasping – applying pressure to object with fingers, palm.
Handling – picking, holding, or working with whole hand.
Hearing 1 – perceiving sounds at normal speaking levels, receive information.
Hearing 2 – receive detailed information, make discrimination in sound.
Kneeling – bending legs at knee to come to rest at knees.
Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
Visual Acuity 2 - color, depth perception, field of vision.
Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
Walking - on foot to accomplish tasks, long distances, or site to site.

Work performed is primarily:

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

WORK ENVIRONMENT

Works in an office environment and sits for long periods of time.
Contact with internal and external customers, outside agencies and the general public.
May be required to work hours other than the regular schedule including nights, weekends, and holidays

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description

Customer Service & Utility Billing jobs in Fort Myers

UTILITY BILLING SPECIALIST II