Under the direction of the Director of Information Technology, is responsible for the maintenance, repair, and troubleshooting of all City Hall, Public Works, Water & Sewer, Fire, & Police networks, information systems, computers, and devices. The Information Technology Technician is expected to use a combination of technical and soft skills to support day-to-day and long-term goals of the City of Freeport and the Information Technology Department.

Complete Tier 1 help desk support tickets. Advanced support tickets will be triaged and escalated to the Deputy Information Technology Director and the Information Technology Director.
Support users and troubleshoot issues with Windows desktops, servers, networks, and mobile devices.
Use effective communication skills to communicate with users and the IT team.
Accurately and diligently perform documentation.
Support and maintain security and door access systems, telephone systems, and video systems.
Occasionally collect field data for the public utility using GPS and GIS systems.
Adhere to a strict IT code of ethics.
Will occasionally need to work evening or weekend hours for service updates or emergencies.
Ability to learn new systems and procedures, problem solve and work independently.
Other duties assigned.

Associate’s degree in computer science or related field,
Two years plus experience in workstation support (Help Desk), network and information systems administration, or a combination of both.
GIS experience and/or municipal government experience a plus.
Proficiency with computer systems, various software programs, and standard office applications.
Ability to learn new systems and procedures, as well as problem solve.
Strong analytical and technical report-writing skills.
Effective communication, conflict resolution, and customer service skills.
Ability to work independently, manage multiple priorities, and collaborate across departments.
A+, Network+, Security+ Certification or equivalent within 1 year of employment.
Pass CJIS background check in addition to normal background check.
Valid Illinois driver’s license and good driving record.

Starting range for this position is $21.00 to $24.00/hour DOQ. This position comes with an excellent benefit package that includes health, dental, vision, & life insurance, paid time off, plus an IMRF pension.

Freeport, City of (IL) jobs

Information Technology Technician