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Bonner County Job Description

Page 1 of 5 Revised on 04/09/2024

JOB TITLE: EMERGENCY COMMUNICATIONS OFFICER

Department: Bonner County Sheriffs Office - 911

Supervisor: Sheriffs Dispatch Supervisor

Supervision Exercised: None

Exempt Status: Hourly

Benefits Eligibility Status: Eligible

BOCC Approval: November 18, 2019

Summary

Must be able to answer multiple telephone lines, to communicate

effectively with persons

requesting emergency and non-emergency assistance, to clearly relay

information for dispatch

or transfer calls appropriately. Ability to take appropriate action

given either a routine or an

emergency; Remains calm under all circumstances. Maintains conversation

with caller to

obtain/verify pertinent information, to administer pre-arrival

instructions and to provide comfort

until assistance arrives, re-establishes calls on 911 hang-ups.

Maintains status of police, fire, EMS,

and other responding units at all times to ensure safety of personnel

involved, including those

working accidents, fires, and hazardous incidents, as well as those on

breaks. Processes and

confirms warrants, protection orders, no contact orders, missing person

records, and stolen

article and vehicle records. Must have aptitude to deal well in highly

stressful situations.

Performs administrative support tasks as required. Must be able to work

shift work. Bonner

County 911 Center operates 24/7, holidays, weekends.

Applicant is expected to maintain a positive, helpful, constructive

attitude and work relationship

with their supervisor, peers, all county staff, customers, elected

officials, and the community.

Applicant must be able to solve practical problems that require

reasoning and be able to deal

with a variety of concrete variables in situations where only limited

standardization exists; to

interpret, identify, access, or diagnose a variety of instructions or

information furnished in

written, oral, diagram, or schedule form and plan approaches that

respond to problems or

challenges; to adapt or modify existing systems, procedures, or methods

to new situations; to

find alternative solutions by weighing alternatives and developing

action plans; to multi-task

duties. There are no supervisory responsibilities in this position.

Essential Functions

The essential functions include, but are not limited to, the following

duties and responsibilities

which are not listed in any particular order of priority and may be

amended or added to by the

County at any time.

Responds to all incoming emergency requests for assistance in the Public

Safety

Answering Point (PSAP) and accurately enters all pertinent data into the

CAD system.

Routinely dispatch fire, medical and law enforcement emergency

responders to all

requests for emergency assistance, using the CAD and radio

communications systems as

well as ARC View mapping, according to priority and availability of

units.

During medical emergencies, must properly triage (medically evaluate)

individuals using

the Association of Public Safety Communications Officers (APCO)

Emergency Medical

Bonner County Job Description

Page 2 of 5 Revised on 04/09/2024

Dispatch (EMD) Guidecards, to properly determine the level of medical

response

Required. Administers Cardiopulmonary Resuscitation (CPR) And Other

medical emergency

instructions to third party individuals as required.

While supporting law enforcement units, accurately requests and

retrieves critical wants,

warrants and vehicular information from state (ILETS) and federal (NCIC)

computer

information systems.

Demonstrates excellent customer service skills.

Maintains records and data for items, such as warrants, missing persons,

stolen property,

and emergency protection orders by confirming the information is

correct, entering and

modifying information in different databases and clearing information as

applicable.

Validates information on state and FBI level.

Provides assistance to residents and visitors by communicating and

relaying messages,

responding to requests for information, referring questions to the

appropriate

department or agency and interacting with citizens on a regular basis.

Establishes and maintains effective working relationships with

subordinates, peers,

supervisors, and the general public.

All other duties as assigned.

JOB SPECIFICATIONS

Must keep all information confidential.

Must possess a High School Diploma or GED.

Must be able to type 40 WPM or better.

Operates computer terminal and associated peripherals, use Microsoft

Windows XP

Professional or higher, Microsoft Office 2000 or higher, databases

specific to the

County, Internet and email; uses multi-line telephone, facsimile

machine, copy machine,

Bonner County Human Resources and Risk Management jobs

Emergency Communications Officer (ECO)