We’re looking for a forward-thinking IT leader ready to take full ownership of GCC’s technology ecosystem, keeping our systems running seamlessly today while driving the innovations that will shape our future. In this role, you’ll define and execute our IT strategy, lead a talented technical team, and create a secure, high-performing environment that empowers every employee to do their best work.

This role is ideal for someone who thrives at the intersection of technology and leadership, someone who can translate complex systems into clear strategies, mentor and elevate their team, and continuously raise the bar for organizational IT excellence. If you’re ready to make a meaningful impact and grow your career with a great company, GCC is the place to do it.

Join us—and help power what’s next for GCC.

This is a hybrid position that supports our GCC Trade Territory and includes some travel to collaborate with teams across our locations.

KEY RESPONSIBILITIES

IT Infrastructure & Operations

Manage and maintain all IT infrastructure including servers, networks, workstations, and telecommunications systems
Ensure system reliability, security, and optimal performance across all technology platforms
Oversee daily IT operations including help desk support, system maintenance, and troubleshooting
Plan and implement system upgrades, patches, and technology refresh cycles
Manage relationships with hardware and software vendors

Team Leadership

Supervise and mentor IT staff, including help desk technicians and system administrators
Assign projects and daily tasks to IT team members
Conduct performance evaluations and identify training needs
Foster a customer-service oriented culture within the IT department

Security & Compliance

Implement and maintain cybersecurity protocols and best practices
Manage data backup and disaster recovery procedures
Ensure compliance with relevant regulations and industry standards
Monitor security threats and respond to incidents appropriately
Manage user access controls and permissions

Strategic Planning & Budgeting

Develop and manage the annual IT budget
Evaluate and recommend new technologies to improve business operations
Create and maintain IT policies, procedures, and documentation
Plan for future technology needs and scalability
Present IT initiatives and ROI analysis to senior leadership

End-User Support

Ensure timely resolution of technical issues for all employees
Manage hardware and software procurement for end users
Oversee onboarding and offboarding IT processes
Provide training and documentation for business applications
Maintain inventory of all IT assets

Qualifications

Education & Experience:

Bachelor's degree in information technology, computer science, software engineering, or a related field
Must have 4+ years of experience in a management level IT position

Technical Skills:

Excellent working knowledge of computer systems, security, network and system administration, phone systems, databases, and data storage systems
Familiarity with IT infrastructure, networks, operating systems, and cloud solutions
Strong knowledge of Windows server environments
Experience with network infrastructure (routers, switches, firewalls, VPNs)
Proficiency with virtualization technologies (VMware, Hyper-V)
Understanding of cloud services and hybrid environments
Knowledge of cybersecurity principles and best practices
Experience with Active Directory, DNS, DHCP
Familiarity with enterprise backup solutions

Professional Skills

Excellent leadership and team management abilities
Strong problem-solving and analytical skills
Effective communication skills with both technical and non-technical audiences
Project management capabilities
Budget management experience
Vendor negotiation skills

Working Conditions

Full-time, exempt position
Standard business hours with occasional evening/weekend work for maintenance windows
On-call availability for critical system issues
Office-based role with potential for occasional remote work

CORE COMPETENCIES NEEDED FOR THIS POSITION

Conceptual Thinking – Abilities to find effective solutions by taking a holistic, abstract, or theoretical perspective. Can build theoretical frameworks to better communicate complex situations

Technological Expertise – Understanding of current technology and technological advancements and developments for both software and hardware. Ability to communicate and interpret from a technical language to a less complex language.

Foster Innovation – The ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures, or technologies.

Project and Change Management – Ability to plan, organize, assess, and monitor multiple concurrent projects. Effectively communicating project frameworks to stakeholders while influencing adoption and handling all conflicts for project to meet project deadlines and outcome goals.

Organizational Systems & Execution – Builds organizational systems that increase efficiency, reduce errors, and ensure consistent execution across teams. Continuously improves processes to support long term growth, scalability, and operational excellence.

GENERAL COMPETENCIES NEEDED FOR THIS POSITION

1. Safety – Maintains a work environment that is safe for everyone.

2. Customer Focus – Actively looks for ways to help customers.

3. Integrity – Adheres to moral and ethical principles.

4. Teamwork – Works well with others to achieve a common goal.

5. Financial Accountability – Takes responsibility for the way money and resources are used and managed.

PHYSICAL DEMANDS FOR THIS POSITION

1. Standing

2. Walking

3. Sitting

4. Talking

5. Hearing

6. Use of hands

7. Reach with hands and arms

8. Lifting items at least 25 pounds

9. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The physical demands described above are representative of those that must be met in order to perform this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

DISCLAIMER

This job description reflects management’s assignment of essential functions, position responsibilities, and required abilities and skills. This job description in no way states or implies that these are the only duties to be performed by an individual in this position and nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to the person holding this position at any time. Requirements are representative of minimum levels of knowledge, skills, and/or abilities expected to meet job standards.

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