TELECOMMUNICATOR
Category: Full-Time
Status: Open
Hourly: Min. $ 23.931 - Mid $29.914
Published: January 14, 2025
Closing: Until Filled
DEFINITION
To receive incoming calls for police, fire, emergency medical, and animal control assistance and dispatch necessary units; to operate TCIC/NCIC, CAD, 911 and switchboard equipment; and to perform a variety of general support duties related to communications activities.
DISTINGUISHING CHARACTERISTICS
Positions in this class are flexibly staffed. Incumbents are trained in department policies, procedures and systems. Work is observed and reviewed both during performance and upon completion. Personnel are trained to operate the switchboard, TCIC/NCIC, CAD system, and radio.
SUPERVISION RECEIVED AND EXERCISED
- Receives general supervision from a Lead Dispatcher or the on duty Police Supervisor.
- More experienced personnel exercise functional and technical supervision over less experienced staff.
Essential Job Functions
- Adheres to City attendance and punctuality policies demonstrating dependability.
- Adheres to all City safety policies (protective equipment, pre-duty precautions checklist, etc.) to prevent unnecessary or unreasonable risk of injury to self, others, or property.
- Adheres to department dress code policies to present a professional appearance. Should exhibit appropriate grooming and attire for the position and responsibility.
Duties may include, but are not limited to, the following:
- Receive emergency calls from the public requesting police and other emergency service for La Porte Police Department and other contracted agencies; determine nature and location of emergency, determine priority, make CAD entry and dispatch police or other emergency units as necessary and in accordance with established procedures.
- Maintain contact with all units on assignment; maintain status and location of police field units, fire units, and EMS units.
- Advise the Fire Department of changing conditions, target hazards, additional reports, etc. while enroute and, upon arrival of commanding Fire officer, updated instructions relayed to responding fire units arriving on scene and still in response.
- Provide pre-arrival instructions to reporting person pertinent to the emergency; pre-arrival Emergency Medical instructions provided continually to the caller until the arrival on scene by Fire/EMS providers.
- Answer non‑emergency class assistance after hours; order tow trucks and public works emergency service or contact appropriate agency.
- Coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
- Answer incoming calls; screen calls; wait on public at the counter and assist officers. Perform a variety of records keeping, filing, indexing, and other general clerical work.
- Enter, update, and retrieve information from teletype networks and TLETS/NLETS relating to wanted persons, stolen property, vehicle registration, vehicles and other information.
- Operates various automated and/or communications equipment including computer assisted dispatch terminal; enters and retrieves data; monitors and operates TDD/TTY to communicate with hearing impaired callers.
- Monitor public security cameras and alarms for City facilities and related locations.
- Train new employees in dispatch, including switchboard and TCIC/NCIC operation.
- Test and inspect equipment as required. May assist in performing searches of arrested persons.
- Activate Emergency Notification Systems.
- Perform related duties as assigned.
Physical Requirements
For indefinite periods of time - mobility within an office environment; exposure to dust/mites; walking; twisting body; stooping; standing; squatting; sorting; sitting; seeing; pushing, pulling, lifting and carrying up to 20 pounds; decision making; reaching above shoulder level; using both hands for simple and firm grasping; clarity of hearing; communicating clearly and effectively, in person and by radio; fine finger manipulation; operation of personal computer, calculator, typewriter and telephone; exposure to stressful situations.
Qualifications
Knowledge of:
- Basic office skills, including Windows based PC applications.
Ability to:
- Learn and apply standard broadcasting procedures and rules and standard radio or telephone communications receiving and transmitting equipment.
- Become familiar with geographic features and streets of the City.
- Apply Department procedures and policies, and those of the other user agencies.
- Learn and apply Public safety classifications codes and computer commands.
- TCIC/NCIC Guidelines
- Operate all communication equipment and office equipment quickly and accurately.
- Instruct new employees.
- Speak clearly and precisely.
- Work under pressure, exercise good judgment, make sound decisions in emergency situations.
- Effectively communicate with and elicit information from upset and irate citizens.
- Type at a speed necessary for adequate job performance.
- Understand and follow oral and written instructions.
- Learn to operate teletype and other office equipment.
- Spell accurately.
- Work various shifts as assigned
Training And Experience
- One year experience as a telecommunicator in Public Safety preferred.
- High School Diploma or GED required.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
- Duties, responsibilities and actions may change at any time with or without notice.
The City of La Porte is an Equal Opportunity Employer of Qualified Individuals.
