The Customer Service Representative (CSR) answers incoming calls, assists callers in setting up claims, and opens and scans the physical mail. They may occasionally assist with other office projects as needed. Attendance is an essential function of this position.
- Reviews and processes all incoming section forms and paperwork with efficiency and accuracy and takes appropriate action to drive the mission of the division
- Communicates with constituents and other internal and external stakeholders professionally and courteously via phone, mail, email, social media, chat and in person.
- Utilizes office systems, databases and other technology to complete required tasks.
- Completes other duties as assigned within the division.
- 2-year college education preferred or equivalent job-related experience
- Previous customer service experience
- High degree of internal motivation. Must be able to work independently and efficiently with attention to detail.
- Active listening skills and the ability to remain professional with challenging callers
- Critical thinking, decision-making, and problems-solving skills
- Ability to quickly pivot attention when new priorities develop
- Project coordination abilities including the ability to meet deadlines and prioritize tasks
- Computer proficiency including MS Excel, Word and data entry.
- Ability to move/lift 20-25 pounds (boxes with records)
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