Introduction
Neighborhood Services is looking for an individual that is self-motivated with exemplary customer service skills
to bring to our team. Willingness and ability to educate residents about Zoning Ordinances and property codes is a must. The candidate should also have a working knowledge of using various computer products such as Microsoft Teams, Microsoft Word, and Microsoft Outlook. This individual will use County resources including but not limited to: Court Land Information Systems, GIS mapping databases, real estate assessments, and parcel history files when conducting research for public inquires. Organizational skills and accurate data entry are a basic requirement and critical to this position as the employee often serves as the liaison between citizens, code inspectors, and other County employees. General clerical duties are also performed daily to ensure timely responses to public inquiries. An incumbent in this position will have the opportunity to mentor and train other Code Enforcement Technicians within the department. Work is performed under the immediate supervision of a Chief Property Code Enforcement Inspector.
About This Role
The Code Enforcement Technician communicates directly with citizens and other stakeholders for inquiries made to our department requesting general information or specific complaints of code violations occurring in the County. The Code Enforcement Technician will receive training and certifications relating to zoning and building maintenance codes and enforcement. The Code Enforcement Technician is provided membership in trade organizations for zoning and building code officials during employment. A cellphone is provided for County use. There is the ability to telework after training period and with supervisor approval.
- Assists in processing requests for services to include, but not limited to, complaints, freedom of information requests, referrals to other agencies and serving as a liaison between inspector and customer.
- Performs general office duties such as case retrieval and filing, processing requests for archived files, and compiling case files.
- Conducts research including Geographic Information System land-based, zoning classification, real estate assessments and parcel history.
- Enters data daily into land information systems and other databases; coordinates the correction of database errors with other departments.
- Assists with group report initiatives, as required.
We Offer An Excellent Benefits Package, Including
- Retirement through the Virginia Retirement System (VRS)
- 401a and 457 retirement savings and investment plans
- Paid Annual Leave
- Paid Personal Leave
- Paid Sick Leave
- Paid Holidays
- Optional Group Medical and Dental Insurance
- Optional Group Life Insurance
- Employee Assistance Program (EAP)
- Career Development Opportunities
Additionally, full-time positions with Prince William County Government are eligible for Public Service Loan Forgiveness. Click here for more information.
Minimum Requirements
High school diploma or G.E.D.
1 – 2 years of work-related experience with customer service.
Preferences
Preference for 2+ years of customer service experience.
Preference for work-related experience in the field of zoning, building code, property maintenance, code or covenant enforcement.
Preference for fluency in both English and a second language.
Preference for proficiency in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Special Requirements (if Applicable)
Valid Driver License
Physical Requirements
This position may require the following physical abilities: balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Incumbents may be subjected to fumes, odors, dust, and chemicals.
Special Requirements
None
Work Schedule
Typical business hours schedule. Monday – Friday, 8:00am to 4:30pm
This is a telework eligible role that also requires in-office scheduling to meet business needs.
Starting Salary Range: B21 / Starting Salary $21.14 - $32.17
NOTE
The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To review the description of duties and responsibilities of persons working in this classification click here.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
- Temporary
- Provisional
- Seasonal employees
Click on the link below to explore our plans and rates.
Prince William County Benefit Programs
01
I understand that information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited.
- I have read, understand, and acknowledge the above statement
- I decline to proceed any further in this process.
02
Please select the option that reflects your highest level of education.
- Bachelor's degree or higher
- Associate's degree
- Some college
- High School Diploma/GED
- None of the above
03
Years of related work experience in customer service where you received requests directly from a person by phone, email, or in-person and provided problem-solving solutions.properties.
- 5 or more years
- 3 to 4 years
- 1 to 2 years
- Less than 1 year
- No experience
04
Work related experience in the field of zoning, building code, construction, property maintenance, code enforcement, covenant enforcement, etc.
- Zoning
- Building Code
- Construction
- Property Maintenance
- Code Enforcement
- Covenant Enforcement
- None of the above
05
Proficiency level for Microsoft Outlook
- Fundamental Awareness (basic knowledge – can open and navigate)
- Novice (limited experience – can create simple documents, copy and paste)
- Intermediate (practical application – knows how to send and receive emails)
- Advanced (applied theory – can use for calendar management and schedule meetings)
- Expert (recognized authority – can use advanced outlook features, create rules and custom folders )
- NA - Not applicable
06
Proficiency level for Microsoft Teams
- Fundamental Awareness (understands basic terminology, can chat and conversate)
- Novice (limited experience – can schedule meetings, create and manage channels)
- Intermediate (practical application – can collaborate in real time, can configure personal preferences)
- Advanced (applied theory – organize teams and channels, can set up and manage guest access)
- Expert (recognized authority – consulted for best practices – development and implementation)
- NA - Not applicable
07
Proficiency level for Microsoft Word
- Fundamental Awareness (basic knowledge – can open and navigate into a management system).
- Novice (limited experience -can create documents with basic formatting using functions like copy/paste)
- Intermediate (practical application – can insert tables and use complex formulas)
- Advanced (applied theory- can create templates)
- Expert (recognized authority – known as an expert, is often consulted for advice or to train)
- NA - Not applicable
08
Proficiency level for Business or Government management software solutions.
- Fundamental Awareness (basic knowledge)
- Novice (limited experience)
- Intermediate (practical application)
- Advanced (applied theory)
- Expert (recognized authority)
- NA - Not applicable
09
Open text field for Business or Government management software type and purpose.
10
Fluent in a language other than English. (Choose yes if fluency level is same as a native speaker.)
