General Statement of Duties
The Animal Care Manager is responsible for the daily supervision of Animal Care Technicians, the cleaning of animal shelter kennel areas and the customer service provided by animal care staff while supporting the daily shelter operations.
An employee in this class manages the cleaning of the animal shelter facilities. This employee will oversee the Animal Care Technicians at the shelter; ensure compliance with all County, State and Federal laws, regulations and procedures; assist with hiring, training and evaluation of staff. This individual posses knowledge of animal behavior and assist with promotion and appropriate placement of adoptable shelter animals. Work is performed under the direction of the Assistant Director of Animal Services to meet the shelter objectives and performance standards, cleanliness of the facilities, grounds and general welfare and enrichment of shelter animals.
Distinguishing Features
- Thorough knowledge of methods of caring for animals and of humane methods of disposing of them. Knowledge of disease management, recognition, control, and prevention as it relates to general animal care.
- Knowledge of basic cleaning and disinfectant procedures.
- Knowledge and ability to perform general diagnostic testing to assist with determining health of animal.
- Knowledge of animal shelter policies and procedures.
- Knowledge of and ability to assist in performing physical exams and identifying and addressing medical problems/diseases.
- Knowledge of and ability to handle animals of varied species, size, and temperament in a humane manner.
- Knowledge of federal and state laws governing the control and welfare of animals, the sheltering of animals, and animal euthanasia methods.
- Knowledge of laboratory practices and physician protocols dealing with rabies.
- Knowledge of laws, rules, and regulations applicable to operating an animal shelter and managing personnel.
- Ability to establish and maintain effective working relationships with the public and other employees.
- Ability to make sound decisions and problem solve in a fast-paced environment.
- Ability to assign, direct, supervise and evaluate activities of a subordinate.
- Ability to deal tactfully, courteously, and firmly with the public.
- Ability to work weekends and holidays.
- Ability to keep accurate and detailed records.
- Ability to perform math.
Minimum Education And Experience
High school diploma or equivalent and four years of experience in an Animal Shelter, Veterinary Clinic or related field; OR graduation from an AVMA accredited program for Veterinary Medical Technology and two years of experience in an Animal Shelter, Veterinary Clinic, or related field. Possession of valid driver's license. Supervisory experience preferred. Previous experience managing the animal intake/care and cleaning functions for a shelter or clinic is preferred.
Ability to be certified as a NC Humane Euthanasia Technician with 6 months of hire.
Certified Rabies Vaccinator or ability to become certified.
While performing the functions of this job, the employee is regularly required to talk or hear; frequently required to stand, walk, sit and use hands to finger, handle , or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 50 lbs.; frequently lift and/or move up to 50lbs. frequently push and/or pull up to 100 lbs. Specific vision abilities required by this job include close vision.
Working conditions are in a kennel environment with frequent exposure to laboratory conditions including hazardous materials, unfavorable fumes and odors, and working with animal body fluids and infectious diseases, and loud noises.
Essential Duties And Responsibilities
- Manages the daily intake of animals as well as the cleaning of animal shelter kennel areas.
- Always maintains a clean and sanitary animal shelter clinic.
- Ensures animals are cared for in accordance with generally accepted sheltering guidelines and standards.
- Supervises Animal Care Technicians by assigning and reviewing work, maintaining standards, acting on employee problems, selecting new employees, appraising employee performance and recommending raises, promotions, disciplining and terminating.
- Works directly with the Animal Services Director, Assistant Animal Services Director, to complete day to day shelter services and operations.
- Ensures animal care technicians are providing quality customer service to the general public and other customers.
- Assists with the re-evaluation of each animal daily for signs of sickness or disease.
- Manages animal placement/flow, behavior evaluation and overall animal care.
- Monitors facility conditions and supplies; may assist in the requesting of repairs or ordering of supplies.
- Supports the department by filling in when short staffed and developing new standard operating guidelines.
- Ensures animal care and cleaning services are provided in alignment with the department’s overall mission to develop, implement and meet short and long term goals.
For Class Code Feed - do not remove
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.
- Yes I understand and agree
- No I do not agree
02
Do you have a high school diploma or equivalent and four (4) years of experience in an Animal Shelter, Veterinary Clinic or related field OR graduation from AVMA accredited program of Veterinary Medical Technology and two (2) years of experience in an Animal Shelter, Veterinary Clinic, or related field?
03
What is your highest level of education?
- Did not finish high school
- High School Diploma or GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
04
How many years of experience do you have serving as a lead team member or supervisor?
- No experience
- Less than 1 year
- 1 to less than 3 years
- 3 years to less than 5 years
- 5 years or more
05
Which best describes your experience performing supervisory duties such as performance appraisals, coaching, training, and directing the work of others?
- No experience
- Less than 1 year
- 1 year to less than 3 years
- 3 years to less than 5 years
- 5 years or more
06
Are you willing and able to obtain a certification as a euthanasia technician?
07
Are you willing to become certified as a Rabies Vaccinator within six months of being hired?
08
How many years of professional experience do you have working with animals?
- None
- Less than 1 year
- 1 year to less than 2 years
- 2 years to less than 4
- 4 years to less than 5 years
- 5 years or more
09
Please describe your professional experience working with animals. If you have no experience, please write N/A.
10
Do you have knowledge of animal behavior, animal diseases and treatment, animal husbandry and proper handling of animals
11
If you answered yes to the previous question, where did you gain your animal knowledge? If no, mark N/A.
12
What experience do you have with overseeing animal shelter standards, operating procedures and guidelines?
- No Experience
- Less than 1 year
- 1 year to less than 2 years
- 2 years to less than 4 years
- 4 years to less than 5 years
- 5 years or more
13
The Forsyth County Animal Shelter is a seven day per week operation. Are you available to work weekends and holidays as assigned?
14
Are you willing and able to complete a rabies pre-exposure vaccination series?
15
Do you have a valid driver's license?
