Responsible for tracking department work order requests, verifying customer account information, handling meter reading routes and reports, maintaining customer information in the central system database; may periodically fill in as Customer Care Specialist or Clerk/Cashier, as needed.
- Receives completed work orders from Sr. Accounting Clerks. Verifies adjustments, calculates credit due which appear on work orders and updates files daily by entry of the disposition of completed work orders.
- Reconciles the daily customer applications to the central system database and validates the data entered by Customer Care Specialist to the customer’s account. If a difference is found, researches and reconciles the difference.
- Communicates with Sr. Accounting Clerks and Billing/Collection Supervisor regarding any discrepancies, makes corrections, and documents differences. Performs routine administrative tasks such as copying, faxing, mailing, answering phones, typing, scanning and short errands.
- Keeps track of received data and source documents. Prepares and sorts source documents and identifies and interprets data to be filed and archived. Files and archives information and source documents. Provides assistance to other staff in the use, interpretation and retrieval of file data.
- Assists and backs-up Sr. Accounting Clerks for billing cycles / monthly and weekly billing schedule. Assists and backs-up Sr. Accounting Clerks with payment entry and account changes, if needed. Assists Customer Care Specialists, as needed.
- Generates and reviews reports for errors prior to final billing edit. Processes all billing reports (billing journal, final bill listing, municipality summary and refund list) from the central system database.
- Verifies billing reports for accuracy and makes adjustments as needed. Downloads billing data to perform various functions to prepare the billing files to be sent to billing vendor and files all reports.
- Assists in entry of new customer Electronic Fund Transfer (EFT) applications into the computer. Cancels and/or changes existing EFT account information on file. Assists with weekly runs of various programs in preparation for sending EFT files to the bank for processing; confirms the EFT processing; runs weekly programs for updating EFT debits into customers’ accounts. Prepares correspondence to customers, as needed, regarding EFT account information. Files all applications by area.
- Assists weekly with building meter reading routes and transfers the meter reading data to appropriate systems and programs. Assigns all routes to a specific hand-held device and downloads the daily meter reading data as per procedures. Uploads read data from the hand-held meter reading devices to the computer; reviews the meter reading information against the printed route reports and takes appropriate action if there are problems or corrections as needed. Maintains meter reading route reports and files. Re-sequences meter reading routes as required.
- Assists with calculating account adjustments or billing proration, properly documents all necessary entries to customer’s account.
- Prepares correspondence to customers, as needed.
- Responds to inquiries from other County departments, as specified.
- Demonstrates commitment and dependability with regular attendance, punctuality and adherence to schedule of availability.
Emergency Response
County employees are required to report for work during a state of emergency and are subject to recall around the clock for emergency response operations which may include duties other than those specified in this job description.
Education: Graduation from an accredited high school or possession of an acceptable equivalency diploma
Experience: Three (3) years of experience in customer billing, accounts receivables, or bank accounting, which include two (2) years of experience in customer service and general office duties
Skills: Proficiency with computer, calculator, software applications
Licenses, Certifications or Registrations: Must possess and maintain a valid Florida Driver’s License and be insurable by current insurance carrier
CRITICAL EXPERTISE TO PERFORM ESSENTIAL FUNCTIONS:
- Knowledge of basic accounts receivable techniques.
- Knowledge of computerized accounting systems and use of computer terminals.
- Knowledge of computers and the use of computer software programs such as Excel, Word, Open Office or other word processing software.
- Knowledge of general office practices and procedures.
- Ability to meet critical deadlines for scheduled activities with minimal direction and supervision.
- Ability to effectively and professionally communicate with customers and co-workers.
- Skill at using ten-key calculator and doing basic computations for balancing accounts, rapidly and with accuracy.
- Skill at typing with speed and accuracy
ESSENTIAL PHYSICAL SKILLS: Good dexterity and finger mobility for use with computers and calculator. Occasional light to moderate lifting, reaching overhead, bending and/or stooping for filing. Good vision for computer and clerical work. Good hearing and speaking ability for talking to customers, vendors, and other employees in person, on the telephone or by two-way radio with HCUD Operations.
Pay Grade: 4
Hernando County Board of County Commissioners (BOCC) is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, gender, orientation, national origin, age, marital status, veteran status, genetic information, pregnancy, disability, or any other protected characteristic as defined by law.Hernando County is a Drug-Free workplace. All employees are subject to drug testing in accordance with Federal and Florida State Law. Applicants requiring reasonable accommodations as defined by the Americans with Disabilities Act, must provide notification to the BOCC in advance to allow sufficient time to provide an accommodation.