The Customer Service Representative for the City of Savannah Parking Services Division plays a crucial role in enhancing the overall experience of residents and visitors. This position is not just about answering inquiries; it’s about creating a welcoming atmosphere where everyone feels valued. By providing accurate information, addressing concerns with empathy, and actively supporting the city’s parking initiatives, you will help ensure smooth operations and promote community satisfaction.
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This position performs clerical and customer service support for department operations.
Join us in fostering a positive environment that reflects Savannah's rich culture and commitment to excellent public service. Your contributions will directly impact how individuals perceive our city, making it a more enjoyable place to live, work, and visit. Together, we can create an efficient, responsive service that enhances our community's quality of life.
- Provides high-level customer service; assists customers with complex service complaints and discrepancies.
- Types, formats, edits, revises, proofreads, and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables, and other specialized materials.
- Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact, and sensitivity and the interpretation of policies, rules, and procedures.
- Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
- Distributes and accepts applications; assists customers
- Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding
- Maintains filing system, records data correctly in general ledgers and activity logs, and prepares special or recurring activity status reports and spreadsheets.
- Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone.
- Explains policies and procedures to internal and external customers.
- Performs related work as assigned.
High School diploma or GED equivalent with two (2) years of experience in customer service, billings, finance, bookkeeping, or an equivalent combination of education and experience.
Additional RequirementsBackground investigation, including supervised drug screen, post offer/pre-employment medical screen, and verification of education, certifications, and licenses required prior to employment
- Knowledge of the principles and practices of governmental accounting.
- Knowledge of municipal auditing principles and practices.
- Knowledge of City budgetary policies.
- Knowledge of relevant local, state, and federal regulations.
- Skill in developing short- and long-range plans.
- Skill in establishing priorities and organizing work.
- Skill in creating computerized spreadsheets.
- Skill in the completion of complex financial audits.
- Skill in public and interpersonal relations.
- Skill in oral and written communication.
