Welcome to Lake Breeze Aviation at Sheboygan County Memorial International Airport, where precision meets passion in aviation services. As a Customer Service Representative, you'll play a crucial role in ensuring smooth operations for aircraft and providing unparalleled service to our clients. You will provide superior customer service to the public, pilots, and passengers that visit the Sheboygan County Memorial Airport as the first point of contact for Sheboygan County’s Fixed Base Operator (FBO). You will deliver a personalized, friendly, and welcoming experience for general aviation traffic. This dynamic role demands meticulous attention to detail, effective communication skills, and a proactive approach to supporting the needs of pilots and passengers alike. Join us in delivering excellence in every flight, every day.
- Assists customers with facilitating ground transportation, relocation of vehicles, accommodations, and provides directions. Serves as initial contact in answering telephones, greeting the public, and furnishing information for inquiries received from users of the FBO and the general public.
- Accurately and efficiently receive and process transactions for fuel purchases and related fees in accordance with County policies and procedures. Coordinate ancillary services between pilots, passengers, and Line Service Technicians.
- Communicates information using aviation phonetic alphabet to clearly speak and hear numerical sequences over two-way radio system. Provide weather information and other guidance to pilots as needed.
- Accurately provide cashiering and point-of-sale (POS) machine management, develop invoices, receive payments, and perform daily fuel reconciliation as needed.
- Monitor arriving and departing aircraft to ensure services and guidance are offered promptly.
- Develops and updates marketing materials to advertise the FBO. Maintains the FBO website and any associated websites, such as social media.
- Possesses sufficient knowledge of the FBO’s organization, policies, and personnel to make administrative decisions exercising independent judgement as expected by management.
- Undertakes special projects and performs research as requested by management; participates in program evaluation and strategic planning.
- Performs other duties as may be assigned.
- High school graduate or equivalent. Associates degree in an administrative profession or business management is desirable.
- Post high school courses related to required technical skills or related experience consisting of one year of public-facing customer service. An aviation background is helpful.
- Computer skills including Microsoft Office software. Ability to learn and understand FBO-related software as needed.
- Ability to read, comprehend, and follow instructions carefully and accurately, and to work independently and reliably with limited direct supervision.
- Outstanding written and verbal communication skills. An energetic and positive attitude when interfacing with users of the FBO, members of the public, local government officials, and colleagues.
- A current, valid Wisconsin driver’s license.
- Ability to understand and effectively carry out oral and written instructions
- Work is performed in a standard office setting. Ability to frequently lift up to 20 pounds, but must be capable of lifting 50 pounds.
- Risk of blood borne pathogen exposure is considered low.
Working Relationships- Reports directly to FBO Supervisor and Airport Superintendent and is indirectly supervised by Transportation Director. Has frequent contact with airport tenants, general public, and other County employees. May interact with the Transportation Committee, Airport Advisory Committee, other stakeholders and users of the Airport.
