POSITION SUMMARY
The Senior Human Resources People Experience Partner (HRPEP) (aka, Senior Human Resources Business Partner) is responsible for supporting assigned departments with the full scope of Human Resources functions, including strategic partnership. Additionally, the HRPEP will be assigned to lead specialized projects that will impact City-wide people programs.
REPORTING RELATIONSHIPS
Reports to: Human Resources Operations Manager
Direct Reports: None
DUTIES AND RESPONSBILTIES
Projects
- Manages a variety of HR projects and initiatives to support the organization mission, vision and values.
- Guides organizational transformation initiatives in the areas of talent management, organizational change, diversity and inclusion, process improvement engagement, performance management, organizational hierarchy, internship programs, and capability development.
- Develops programs and priorities to meet current and anticipated future organizational and talent needs
- Communication/Change Management
- Creates and implements communications strategies and content management for training and web resources to support HR initiatives on various platforms.
Training
- Collaborates on HR & Culture-related educational programs and services, including creating and delivering customized training and programs across the company, partnering with internal/external stakeholders and external vendors/consultants (as appropriate).
- Drives the creation and implementation of toolkits, frameworks, and resources that empower leaders and HR to effectively manage talent and performance; and plans for succession.
Data
- Conducts ongoing research on best standards of practice and recommend strategies for continuous improvement of HR initiatives.
- Analyzes organizational data to identify trends, areas for improvement, and best practices, and develops actionable recommendations for HR and business leaders.
People Culture
- Provides people and culture guidance and coaching to the organization and does what's needed to ensure excellent service and results.
Department Support
- Provides daily support to assigned City departments including employee relations, leaves of absence, worker’s compensation claims, policies and procedures and general HR inquiries.
Additional Duties as assigned
- Generative conflict solutions between employees and management.
- Investigates workplace issues and provides recommendations.
- Collects exit interview data from departing employees, ensuring confidentiality and accuracy. Analyzes the exit interview data to identify trends and patterns related to employee experience and provides a summary report.
- Job description review and recommendations.
- Participates on various committees and task forces.
- Performs system testing, develops ad hoc and legally mandated reports.
- Performs other duties as assigned.
PREPARTATION AND TRAINING
Minimum Qualifications
Education
- A Bachelor’s degree in Human Resources Administration, Organizational Development, Education, Business Administration, or a related field.
A combination of education and experience may be considered in lieu of a Bachelor’s degree.
Work Experience
- 5+ years of experience in HR roles, with a focus on HRBP, organizational effectiveness, talent management, change management, employee experience, or a related field.
- Proven track record of leading and implementing organizational and human resources initiatives at scale.
- Experience supporting complex change initiatives- i.e., designing tools, assessing organizational impacts, implementing targeted strategies, and measuring outcomes.
- Proficiency in HR technology and tools, including experience with employee engagement platforms and data analytics.
- Designing and implementing effective organizational development programs.
- Deep understanding of HR best standards, employment laws, and employee life cycle management.
Certifications and Licensure
- None required. See below for preferred qualifications.
Preferred Qualifications
- Master’s degree in Business Administration (MBA); Human Resources Management (MHRM); Human Resource Development (HRD), or related field
- Certifications in:
- Organizational Development (ODCC/CP)
- Change (CCMP, CMS, CPCM, Prosci)
- Coaching (ICF, ICCP, EMCC)
- HR (PHR, SHRM-CP)
- Experience supporting complex change initiatives- i.e., designing tools, assessing organizational impacts, implementing targeted strategies, and measuring outcomes
COMPETENCIES (Knowledge, Skills, and Abilities
Communication
- Excellent verbal and written communication skills with ability to influence at all levels, including facilitating inclusive meetings of all sizes
- Strong interpersonal skills, able to motivate, engage, and inspire others.
Change/Project Management
- Experience supporting complex change initiatives- i.e., designing tools, assessing organizational impacts, implementing targeted strategies, and measuring outcomes
- Proficient in change management principles and practices to facilitate organizational change initiatives successfully. This includes understanding the change process, identifying resistance, and implementing strategies to overcome resistance.
- Apply overall project management skills to manage initiatives, including scoping, planning, and executing work and achieving benefits realization
- Advanced applied knowledge of Performance, Talent, Succession and Engagement strategies, techniques, and systems
- Strong knowledge of Adult Learning Theory and experience with instructional design
- Participate in the development of reactive and proactive training, initiatives, policies and projects across the company
- Support continuous improvement in reviewing existing policies, practices, and processes and recommend changes with a mindset for enhancing the employee experience and while ensuring compliance with federal, state and local employment laws
- Organized, detail oriented and able to manage multiple priorities in a fast-paced environment.
Confidentiality
- Skilled in managing sensitive situations with professionalism, discretion, confidentiality, and empathy
- Must be able to maintain confidentiality of protected and sensitive data and ensure compliance with applicable local, state and federal laws.
Critical Thinking/Problem Solving - Exceptional critical thinking and problem-solving skills
- Ability to use independent judgment, critical thinking, and creativity in solving complex problems
- Excellent investigation skills
Analytical
- Ability to think analytically, to process and connect seemingly unrelated information, to analyze, synthesize, and evaluate information, and draw conclusions and recommendations with a neutral perspective while reporting on the data.
Culture
- Experience in assessing and improving organizational health, designing development programs, and implementing strategies to enhance overall organizational effectiveness.
- Able to work effectively with individuals and groups from diverse backgrounds, including different cultures, backgrounds, races, genders, and experiences to ensure that generative actions are inclusive and respectful.
- Best standards for Diversity, Equity, Inclusion, and Accessibility
Integrity/Ethics
- Ability to remain respectful and empathetic when confronted with difficult and uncomfortable situations.
- Principles and practices of federal, state, and local employment laws, including Title VII, ADA, FLSA, EEOC, COBRA, FRCA
- Human Resources principles, practices, laws, and regulations related to employment
- Keep abreast of local, state, and federal employment and compliance laws
Adaptability
- Independent worker and must be able to regularly exercise discretion and navigate ambiguous situations.
- Willingness to adapt, be flexible, and pivot based on the needs of the business and leadership directives
- Self-motivated, flexible, creative, and motivated by working in a rapidly changing environment
Relationship Management
- Ability to work in a team-oriented environment while accomplishing high-volume individual tasks
WORKING CONDITIONS
Work is performed in a standard office environment, requiring sitting for extended periods of time, and occasional light lifting (up to 25 lbs.). Job requires visual and physical capabilities to perform work on computers and associated equipment for prolonged periods of time (5-7 hours daily). This position qualifies for hybrid work up to three days per week, or as consistent with current City policy.
SALARY RANGE
$85,508 – $128,263, depending on qualifications
APPLICATION DEADLINE
Open Until Filled
