The Meter Services Supervisor is responsible for overseeing and coordinating the daily operations of meter reading activities to ensure accurate and timely collection of utility data. This role supervises a team of meter readers, schedules and assigns routes, ensures adherence to safety and performance standards, and verifies the accuracy of collected data. The Meter Services Supervisor also manages reporting, investigates discrepancies, and supports the implementation of new procedures to enhance efficiency and customer service. This position requires strong leadership, organizational, and problem-solving skills to maintain reliable meter reading services. The Meter Services Supervisor must exercise considerable independent judgment in completing assigned tasks and must exercise tact, courtesy, and firmness in frequent contact with customers and the general public. This position reports to the Deputy Utility Billing Manager.High school diploma (or GED) and a minimum of five (5) years of technical experience in meter systems or utility services, including at least two (2) years in a lead or supervisory capacity, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.Must be physically able to operate a variety of automated office equipment and a variety of machinery and equipment including motor vehicles, two-way radios, basic plumbing tools, water line locators, common hand tools, etc. Must be able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are those for Light to Medium Work.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
