Descriptive Statement
The Real Time Crime Center Technician is a non-exempt position under the general supervision of a Police Sergeant. This is a fast paced, analytical, technical, and administrative position involving automated systems pertaining to law enforcement public safety communications. The purpose of this classification is to collect, analyze, and provide real-time crime information from a variety of sources that support the prevention, detection and solving of crime. Provides support of tactical operations to the police department by performing functions such as real-time camera monitoring and activity communication as well as immediate research and retrieval, data collection, and reporting. This position will also assist operational and administrative personnel in planning the deployment of resources for the suppression of criminal activities.
This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.
Duties & Responsibilities
- Responsible for monitoring, interpreting, and relaying information from various law enforcement systems and databases
- Responsible for monitoring and taking control of drones, providing real time information to Dispatch and responding officers based off drone footage.
- Monitors the citywide security camera network, Pueblo County resources within the city, public/private partnership cameras, license plate reader (LPR) data and alerts, and other systems used to support law enforcement and to assist in the management of planned and unplanned special events
- Assists detectives on investigations requiring information from Real-Time Crime Center resources
- Responsible for reporting any criminal, unauthorized or irregular activity to public safety dispatchers and/or law enforcement officers as well as assist in the response to in-progress incidents
- Performs daily maintenance of the City's real-time crime databases and reports
- Monitors laws, rules, policies, procedures, and emerging technology in the field of real-time crime center operations and recommends new or improved technologies, processes, or procedures
- Attends technical or professional classes, seminars, or conferences to improve technical or professional skills
- Acquires, stores, and retrieves data, reports, and other crime-related information to and from law enforcement databases including CAD, radio traffic, video feeds, and telephone
- Ensures compliance with all applicable federal, state, county, and city laws and ordinances, rules, regulations, standards, policies, and safety procedures
- Receives various forms, reports, correspondence, logs, graphs, technical support documentation, publications, policies, procedures, or other documentationin order to review, complete, process, forward, or retain as appropriate
- Communicates with supervisor, City officials, employees, other departments, vendors, service providers, system users, the public, outside agencies, and other individuals as needed to coordinate work activities, review the status of work, exchange information, resolve problems, or give/receive advice/direction
- Maintains awareness of all activities such as in-progress calls for services, critical incidents, to connect related information, and provide additional support by visually and audibly monitoring available sources
- Accurately inputs, updates, requests, and transmits queries from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence and/or driver license and vehicle registrations checks
- Reviews daily bulletins by reviewing crime statistics, incident reports, and CAD data in order to remain current on wanted and active criminal suspects, stolen vehicles, other crime, and officer safety concerns
- Maintains security and integrity of all information contained at the Real-Time Crime Center
- Advises appropriate personnel of criminal activity via radio, telephone, and CAD
- Provides real-time video and audio support to officers for crimes in progress, crimes freshly committed, and historical data to support ongoing criminal investigations
- Assists operational and administrative personnel in planning the deployment of resources for the suppression of criminal activities
- This position may be required to testify in court
Important Functions
- May independently plan and implement projects
- May report the progress of major activities through periodic conferences and meetings
- May perform other duties as assigned
- May perform other duties of similar classifications of an equal or lower pay grade
Physical Requirements
The physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation include, but are not limited to:
- The position is generally sedentary but may walk or stand for brief periods of time
- The position involves light physical demands, such as lifting up to 25 lbs. occasionally, and up to 10 lbs. frequently
- Must be able to hear and distinguish between multiple levels of sounds, frequencies, tones, and tones of voice
- Must be able to speak clearly with excellent articulation, proper professional language, and appropriate tone and volume level
- Must have adequate manual dexterity to operate radio, telephone, and computer equipment
- This position will need to have clear vision and the ability to distinguish between various colors
- Must have adequate manual dexterity to operate radio, drones, telephone, multiple computers/monitors, and multiple programs.
Knowledge, Skills & Abilities
Must have knowledge of:
- Map reading to include distinguishing directions
- Standard operation of radios and multi-line telephones
- Computer operation with multiple screens, related office equipment, and computer-aided software programs to access and enter information through the use of word processors, spreadsheets, and databases
- Proper English spelling, punctuation, and grammar and the ability to tactfully communicate both in writing and orally
- Ability, and willingness, to work a variety of shifts including nights, weekends, and holidays
Must Have Skill And Ability To
- Learn Pueblo City and County streets, locations, and landmarks
- Learn and abide by department policies, practices, techniques, and methods required to perform the essential functions
- React with an appropriate sense of urgency
- Operate multi-frequency 2-way radio and multi-line telephone systems while maintaining composure and room awareness
- Work consistently well under pressure to manage excessively stressful situations without compromising job performance or mental and physical efficiency, including excellent organizational skills to manage work time properly in light of heavy workloads, and the ability to gather pertinent information quickly and accurately, detect and correct errors, and perform multiple competing tasks simultaneously when necessary
- Listen to, read, and understand applicable rules, policies, procedures, laws, correspondence and memoranda
- Accept discipline and constructive criticisms, and comply with verbal and written instructions
- Provide good customer service to and communicate effectively, both orally and in writing, with diverse persons or groups, including superiors, City personnel, other agencies, the general public, and others contacted in the course of work.
- Effectively listen to and transmit information in an understandable, accurate and helpful manner, while demonstrating consistency, courtesy, personal integrity, high moral standards, empathy/sensitivity, and a professional demeanor
- Use good judgment and act decisively in handling emergency and stressful situations, assessing problems and situations in a timely manner, anticipating needs, evaluating alternatives, and appropriately using available resources with expediency
- Display self-motivation, loyalty, and commitment to the Department and the City of Pueblo, and show the willingness to take initiative and act in a dependable and mature manner
- Promote an atmosphere that embraces cooperation, a positive attitude, diversity, integrity, trust, respect, and teamwork by being empathetic, caring, patient, enthusiastic, polite and professional
- Perform all duties in a safe manner and in accordance with organizational values, policies, and procedures
Minimum Qualifications
In addition to the required knowledge, skills, and abilities, the position requires:
Education/Experience –
- A high school diploma or GED
- One (1) year of experience in law enforcement (Officer, Community Service Officer, Code Enforcement Officer, dispatcher, support services), security, or surveillance monitoring
Preferred
- An associate degree from an accredited institution is preferred
- Two (2) years of experience in law enforcement (Officer, Community Service Officer, Code Enforcement Officer, dispatcher, support services), security, or surveillance monitoring is preferred
Licenses/Certificates:
- A valid driver’s license at the time of application, and a valid Colorado driver’s license within 30 days of employment
- License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification
- During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license
Special Requirements
Illegal drug usage, as described below, may be cause for disqualification:
- Any use of marijuana within 1 year prior to the date of application
- Any usage of any illegal drugs other than marijuana (i.e. heroin, cocaine, LSD, amphetamines, steroids, or other illegal drug as defined in schedules I through V of Section 202 of the Controlled Substances Act) within two (2) years prior to the date of application
Candidates must be willing to submit to the following requirements:
- Comprehensive background investigation
- Polygraph
- Psychological examination
- Drug screening
- Physical examination
Special Conditions Of Employment
Individual will be exposed to highly stressful emergency situations where injury or death may occur as a result of an error. May be required to work in a seated position for extended periods of time, with limited mobility in a highly-structured environment.
All required licenses and certifications listed above must be maintained throughout the term of employment. Failure to obtain or maintain licenses and certifications in addition to keeping the required knowledge, skills and abilities listed for this position may result in demotion or termination.
Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be required, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria.
Benefits
The City of Pueblo offers a very rich benefits packet! Click on the “Benefits” hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to www.pueblo.us/benefits.
CIVIL SERVICE EXAM: 07-29-2025
Please note that the Civil Service Commission may use a Training & Experience (T&E) evaluation of your application to establish an eligibility list for this classification.
Benefits Package For Full-time Classified Employees
The City of Pueblo offers a comprehensive benefits package for full-time classified positions, delivering quality and value to meet the diverse needs of our workforce. From paid holidays and personal holidays to accruing vacation time, City employment lets you plan for your future, stay healthy and maintain a quality work/life balance for you and your family.
As a PERA member, you contribute a percentage of every paycheck to PERA in exchange for a lifetime defined benefit, or pension.
Comprehensive and affordable benefit plans for medical, dental, vision, life insurance and a variety of other optional products to meet your health and wellness needs.
The City offers opportunities for professional growth with annual salary increases and potential promotional opportunities and lateral movement within the City. Many employees also enjoy benefits such as step-up pay, overtime, bilingual pay, longevity pay, and more. The Employee Assistance Program (EAP) provides important employee support services.
Paid leave and time off are provided for vacation, sick, holidays (10), personal days (2), FMLA, funeral and injury leave.
01
This position requires a valid driver's license. License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification Do you meet this requirement? (Note: Your application will not be accepted if a copy of this document is not attached)
02
Indicate your highest level of completed education. Note: Your application will be rejected if a copy of your highest level of completed education is not attached (i.e. transcripts/diploma showing you graduated from high school or were awarded a(n) associate's, bachelor's, master's, or doctorate degree)
- Less than a high school diploma or equivalent
- High school diploma or equivalent
- No Degree - Less than 30 semester hours of college course work
- No Degree - 30 - 59 semester hours of college course work
- No Degree - At least 60 semester (90 Quarter)hours of college course work
- An Occupational Certificate equivalent to an Associates' Degree (at least 60 semester hours)
- Associate's Degree
- Bachelor's Degree
- Some graduate level education - No graduate degree
- Master's Degree
- Doctoral Degree
03
This position requires at least one (1) year of experience in law enforcement (Officer, Community Service Officer, Code Enforcement Officer, dispatcher, support services), security, or surveillance monitoring
- I have no experience
- 6 Months
- 1 Year
- 2 Years
- 3 Years
- 4 Years
- 5 Years
- 6 Years
- 7 Years
- 8 Years
- 9 Years
- 10 or More Years
04
Please explain your qualifying experience.
05
ATTACHMENTS REQUIRED: Your application packet will be considered incomplete and will be rejected if you do not include the appropriate attachments. In particular, it is required that you submit copies of the following items: 1. Valid driver's license 2. Diploma/degree or transcripts (indicating an awarded high school diploma or degree) showing your HIGHEST level of COMPLETED formal education. The submitted copy must have been issued by the educational institution and display: - the institution's name/logo - your name - graduation or degree confer/award date 3. Authorization for Release of Information (https://www.pueblo.us/DocumentCenter/View/17003). Please note that we cannot accept electronic signatures at this time. You must print and sign this document for it to be accepted by us. 4. A Service 2 or Member 4 copy of your DD214 if you wish to claim veteran preference. If you wish to claim veteran preference due to a service-connected disability, please submit a letter from the Veteran's Administration, dated within one year, indicating your veteran disability status 5. One and the Same Certification if there are any variations in your name in any of the submitted documents. (https://www.pueblo.us/DocumentCenter/View/33509/One-and-the-Same-Certification-2022) 6. Any certificate or professional license/registration required by the job description Please return to the Attachments section at this time and include any missing items. This is a good time to review your entire application and ensure you: - accounted for your last 10 years of employment history (20 yrs if applying to be a Police Patrol Officer), including times when you were not working. - provided a reason for leaving every employer, specifically state if you resigned or were laid-off, terminated, resigned in lieu of termination, etc. - listed 3 professional references - answered all Agency-Wide questions. NOTE: Missing or vague information could cause your application to be rejected. Have you revisited your application and attached all required documents?
