Under minimal supervision, responsible for the planning, functional design, and implementation of the Customer Information System (CIS) and all applications integrating with the host system.
Essential Functions:
- Develop, document, and maintain application configuration for the Customer Information System and other related applications interacting with the host system;
- Assist in the monitoring of system middleware;
- Conduct performance analysis and reviews of programs, systems, and the environment as part of an ongoing system and network optimization process.
- Responsible for the collection and analysis of data for various departments throughout the City, as well as open record requests;
- Conduct interviews to analyze requirements for programs, systems, and automation solutions;
- Retrieve data material from the Customer Information and Billing System using various report writing tools: Oracle BI Publisher, SQL preferred;
- Ability to use Microsoft Office Products such as MS Word, Excel, PowerPoint & Access to draft and or compile data material;
- Understanding of XML, familiar with APIs;
- Open Service Requests to document application issues; make recommendations and communicate requirements to the software vendor;
- Responsible for thorough testing of software applications for regularly scheduled code updates and emergency patches
- Troubleshoot batch-related errors and provide input to the Supervisory team for resolution;
- Provide on-call support as needed to ensure the timely resolution of system issues outside of regular business hours:
- Perform related duties as required.
Qualifications:
Any combination of education or experience equivalent to a Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS), or a related field. Candidate must have at least two years of work experience pertaining to maintaining computer applications configurations, which provides the following:
Knowledge and Abilities:
Knowledge of;
- Management information systems and computer applications;
- Software for customer information and billing (Oracle CCS), Microsoft Office products, SQL, BI Publisher, and Oracle databases with the ability to retrieve data and analyze;
- Principles and practices of effective communication, both written and verbal;
- Cloud-based and/or SaaS environments;
Ability/Skill to;
- Ability to setup and execute test scenarios to test software applications;
- Maintain appropriate documentation of issues to be resolved and test results obtained;
- Make definitive decisions regarding application setup, system rules and validation to ensure effective business practices;
- Ability to understand and communicate technical release notes;
Physical Requirements;
- Frequently stand and walk;
- Frequently lift and carry up to 20 pounds;
- Frequently flex upper trunk forward, while flexing partially at the knees;
- Frequently push or pull objects;
- Frequently reach above, at, or below shoulder height;
- Continuously talk, see, and hear;
- Continuously sit for extended periods of time.
Application must be submitted online at www.governmentjobs.com/careers/lubbock. Jobs close at 5:00 p.m. on the closing date posted on the City website. For a complete list of job openings with the City of Lubbock please visit www.governmentjobs.com/careers/Lubbock.
