Workforce Development Manager (One Stop System Director)

Wake County Government • Full-time • Raleigh, North Carolina, United States • $67.73k - $91.44k / year • 3w ago

What You'll Be Doing

The Workforce Development Manager provides strategic and operational leadership for workforce development programs funded through designated grant initiatives. This role is responsible for ensuring effective service delivery, strong performance outcomes, and full compliance with all applicable grant, contract, and regulatory requirements. The Workforce Development Manager works closely with internal teams, external partners, and community stakeholders to support program goals and advance workforce initiatives.

This position oversees day-to-day operations for assigned grants and programs by setting operational priorities, monitoring performance, and driving continuous improvement. The Workforce Development Manager analyzes key performance data, addresses operational challenges, and implements process improvements to ensure programs meet dynamic performance targets. In addition, this role serves as the One-Stop System Manager and, under the leadership of the Executive Director, is responsible for the effective operation of the CAWD Career Center System.

Essential Responsibilities

Provide daily operational leadership for assigned workforce development grants and programs
Monitor program performance, service delivery, and outcomes to ensure compliance with funding requirements
Analyze performance data and key indicators to identify trends, risks, and improvement opportunities
Collaborate with internal teams and external partners to support coordinated service delivery
Oversee staff activities, provide guidance and coaching, and support performance management efforts
Ensure compliance with federal, state, and local workforce regulations and policies
Support budget oversight, resource allocation, and financial performance for assigned programs
Identify operational gaps and implement process improvements to enhance efficiency and service quality
Ensure consistent, high-quality service delivery across the Career Center System

About Our Team

Capital Area Workforce Development is a public-private partnership that focuses on economic development by ensuring the local workforce has the skills, training and education to meet the needs of local employers. The board oversees workforce solutions in Chatham, Lee, Johnston, Orange, and Wake counties designed to serve businesses and individuals of all ages. We believe in economic development through workforce excellence.

The Basics (Required Education and Experience)

Bachelor's degree in Public Administration, Business Administration, Economic Development or related field
Four years of experience in workforce development, community development, business development or related field
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

Strong team leadership or supervisory experience
Federal grant oversight and management experience (ideally Workforce Innovation and Opportunity Act (WIOA))
Process development leadership
Demonstrated experience with multi-county oversight responsibilities

How Will We Know You're 'The One'?

Excellent leadership and performance management skills
Excellent organization, administrative, and time management skills with the ability to prioritize duties
Excellent attention to detail and commitment to producing quality work in a timely manner
Strong collaboration, time management, and organization skills
Excellent interpersonal and soft skills
Good oral and written communication skills
Ability to manage and lead special projects
Demonstrates excellent problem-solving and decision-making skills
Detail-oriented with excellent follow-through skills
Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions