CITY OF EVANS
JOB ANNOUNCEMENT
Job Title:
Information Technology Specialist
Department:
Finance
FLSA Status:
Exempt
Division:
Information Technology
Reports To:
Information Technology Manager
Classification:
Full-time Regular
Requisition:
1668
Salary Range:
$60,907.00 - $85,269.00/year
Opening Date:
Friday, January 16, 2026
Closing Date:
Friday, January 30, 2026
NATURE OF WORK: The Information Technology Specialistisunder general supervision and provides first-line technical assistance to end users for computer systems, software, mobile devices, and peripheral equipment. This position focuses on resolving routine IT issues, escalating complex problems to higher-level staff, and ensuring a high standard of customer service. The Technical Support Specialist works closely with senior IT staff to learn and grow in technical competencies.
ESSENTIAL DUTIES, KNOWLEDGE, SKILLS, AND ABILITIES
Employee possesses the knowledge, skills, and abilities to perform all the essential duties of the job safely and satisfactorily, including, but not limited to municipal governance, teamwork, problem-solving, relationship-building, customer service, detail oriented, technology/equipment proficiency, policy adherence, time management, result-orientation, research and analyzing data, decision-making, self-motivation, stewardship, integrity, and upholding our EDGE core values.
Ability to listen to, read, understand, and communicate the English language both orally and in writing so others can understand, such as correspondence, report writing, and emails.
To support consistent high-quality service for our community and each other, it is the expectation of all employees to be punctual and have good attendance and to communicate effectively for scheduling conflicts or when taking leave according to city policy.
Provide first-level technical support to staff via phone, email, and in-person for hardware, software, and network-related issues.
Troubleshoot and resolve common computer problems including slow performance, application errors, wireless connectivity issues, and peripheral malfunctions.
Assist with new user setup including workstation configuration, account creation, and access to applications.
Install and configure standard desktop software packages and perform basic updates under guidance.
Maintain accurate and timely documentation of all support requests in the IT helpdesk system.
Assist with IT asset tracking, including tagging equipment, updating inventory records, and preparing retired equipment for disposal.
Support mobile device configuration and troubleshooting.
Assist with basic printer and copier maintenance and connectivity.
Provide basic training to end users on common software applications and IT policies.
Escalate more complex technical issues to higher-level IT staff as appropriate.
Follow established procedures for software patching, system backups, and security updates.
Maintain awareness of current IT security best practices and report potential threats or vulnerabilities to senior IT staff.
Participate in ongoing learning opportunities to improve technical skills and knowledge.
Basic understanding of computer hardware, operating systems, and software troubleshooting.
Strong interpersonal and communication skills, with the ability to explain technical issues in non-technical terms.
Ability to follow documented procedures and instructions accurately.
Strong attention to detail and commitment to delivering quality customer service.
As a member of the City of Evans team, employees are privileged to serve each other and the community; therefore, will be asked to perform additional duties as assigned.
EDUCATION, EXPERIENCE, AND LICENSURE
Required:
High school diploma or equivalent; equivalent combinations of education and experience may be considered.
3 years of experience providing IT support or systems administration.
Valid driver’s license or ability to obtain within six months of hire.
Experience providing technical support for Windows-based systems, Microsoft Office applications, and basic networking.
Preferred:
Bilingual in English and Spanish.
Experience in public/municipal sector.
Associate’s degree or technical diploma in Information Technology or related field.
IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator Associate.
PHYSICAL AND WORKING ENVIRONMENT
*The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is required to sit for prolonged periods. The employee is regularly required to exercise visual concentration, listen, talk, stand, reach, twist, and demonstrate manual dexterity. The employee is required to focus attention on tasks without losing concentration or becoming distracted by surrounding activities and interruptions. The employee is also required to kneel, squat, stoop, push, pull, and lift up to 117 pounds on an occasional basis. Work is generally performed in an office setting.
Our Mission
To deliver sustainable, citizen driven services for the health,
safety, and welfare of the community.
Our Values
Empower. Deliver. Grow. Engage.
This job description indicates in general the nature and levels of work, knowledge, skills, and other essential functions expected of an employee and subject to change at any time. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Must be able to perform the essential functions of the job with or without reasonable accommodation. This job description does not constitute an employment agreement between the employer and employee.
The City of Evans conducts pre-employment physical exams, drug testing, and background investigations as a condition of employment. A positive drug screen test for marijuana will disqualify a candidate from being considered for employment, regardless of whether the use is recreational or medical (red card).
Apply online at www.evanscolorado.gov City of Evans, Human Resources, 1100 37th Street, Evans, CO 80620.
EQUAL OPPORTUNITY EMPLOYER
